Customer Experience Advisor

Hyderabad, IndiaFull-timePosted 2mo ago

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Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI Global Solutions hiring for Voice International process and Chat

Freshers Process: Chat & Voice process (International)

Location: Hitech city, Hyderabad Shift: Night shift (Rotational night shifts) and 5 Days working & two days off in a week

Benefits: 2 Way cab facility and Health & Life Insurance will be Provided

Job Description Voice

1) Provide customer support via Chat & Voice for international customers.

2) Troubleshoot customer queries and requests.

3) Manage customer expectations and ensure customer satisfaction.

4) Document customer interactions for review and follow-up

5) Utilize computing and technical expertise to respond to customer inquiries

6) Regularly review customer feedback and take measures to improve customer service.

7) Inform customers on the steps to follow to exploit services of the company

Job Description Chat

1. Excellent communication skills in English

2. Good typing speed up to 35 wpm with Accuracy 90%

3. Self-confident and Motived

4. Under Graduates, Graduates & Postgraduates are eligible for the role (Pursuing candidates are not eligible for the role.)

5.Candidates should be willing to work in Night/ Rotational Shifts

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job details are sourced from the employer's original posting.

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About the company

Vxi

VXI is a global business process outsourcing (BPO) company that provides customer experience and call center solutions. They specialize in delivering exceptional service through various communication channels.

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Industry: Business Services
Open roles: 45