Customer Support executive - Kormangala

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

•           Should be able to answer to emails timely ensuring adherence to the process standards.

•           Follow up customer calls made wherever is necessary

•           Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•           Attend mandatory training sessions to stay updated on product or company policy changes

•           Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

•           Input data into the company computer platform to keep each customer record updated.

Education and Experience :-

•           Graduate or equivalent

•           Proficient in relevant computer applications

•           Required language proficiency, especially Hindi and English.

Added advantage :-

•           Knowledge or some experience in a call centre or customer service environment

•           Good data entry and typing skills

Key Competencies and Skills :-

•           Strong problem solving abilities on technical and accounting basics.

•           Verbal and written communication skills

•           Listening skills

•           Problem analysis and problem solving

•           Attention to detail

•           Team work

•           High level of professionalism

•           Must be available to work some holidays and weekends (flexibility)

Salary range 2.5 LP

PF

Medical Insurance

Note : Hindi is mandatory