Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions
Assists medical providers in problem resolution, as needed
Responds to provider phone inquiries in a prompt, courteous and concise manner
Documents all provider encounters in clear and concise logs
Transfers providers to other Call Center units as needed
Meets individual performance standards. Performs other duties as may be assigned by management."
MUST BE AVAILABLE 7AM - 7 PM
Bilingual - fluent in English and Spanish, written and spoken
College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR * High school diploma, GED, or equivalent certification
Minimum 6 months of customer service or call center experience required
Minimum 1 year Microsoft Office
Job details are sourced from the employer's original posting.
