Job Description:
Description:
· Contribute to an overall strategic plan for the call center, help define the CRM technology strategy, select technology products and implementation partner.
· Develop and promote enterprise standard architecture & patterns in support of implementing the CRM technology strategy.
· Analyze complex business and technical problems related to the implementation of new technology and/or the customization of existing technologies.
· Partner with other technology teams to work with business executives and end users to conceptualize new application projects, recommend technologies and implementation strategies. Architect/design for requirements of the project within financial and timeline constraints.
· Author and/or review architecture, design, and other technical documents ensuring high quality deliverables and systems development across technology stacks and applications teams.
· Review code and technical approaches for problem solving to ensure functional and non-functional requirements are met in an effective and high quality manner.
· Provide guidance and mentor technical teams across multiple architecture styles and technologies to ensure high quality design/implementation, re-use of enterprise/common patterns, improve code quality and testability/maintainability.
· Collaborate with Business Analyst to develop a Scoring Matrix that includes scoring methodology, must-have functionality, as well as requirements around security, usability, scalability, etc.
· Attend vendor demos and score them per Scoring Matrix
Requirements:
· Education Level: Bachelor's Degree
· Demonstrable ability to self-manage time and priorities in a complex multi-team matrix environment while maintaining high-quality deliverables for oneself as well as your tech teams.
· Demonstrable ability to communicate in verbal/written and diagrams formats to technical and non-technical audiences of varying skillset and seniority.
· 8+ years of experience in multi-tier Web and/or Mobile Application architecture.
· 3+ years of experience in architecting, designing SaaS implementations & integrations.
· Experience with CRM-centric platforms (Oracle Service Cloud, Salesforce, Pega, etc.) which are used as the basis for Call Center and CRM applications.
· Multi-year / multi-project experience in following areas:
o Hands-on architecture/design of high volume transactional web applications – custom app or ASP/SaaS implementations
o Integration technologies for internal/external partners in complex enterprise settings.
o WebLogic/JBoss/Tomcat and RDBMS/NoSQL platforms based architecture
· Java EE/Spring/Hibernate based web application development/design
· Agile/Scrum, Continuous Integration and Test Driven development.
Preferred Qualifications:
· Experience in Telephony and other Call Center related technologies
· Experience in more than one IT discipline such as web/mobile application architecture/design, middleware/integration architecture/design within/across enterprises, information security architecture/design, and database architecture/design, data analytics
· Automotive industry experience
Job details are sourced from the employer's original posting.
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