Top 3 skill requirements: Excel/Self Directed/Can direct others
Required: Associates Degree Min. 1.5 - 2 years of Leave of Absence Experience
Preferred:
Strong customer service skills
Ability to handle multiple, detailed tasks
Ability to assist in the identification, assessment and resolution of complex issues/problems
Ability & willingness to train other team members
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong time management skills
Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives
Maturity in dealing with sensitive and confidential matters
Working knowledge of email, Internet Explorer, Microsoft Office Suite of Products, and other client systems
Execute processes and advise client personnel, according to client policies, in managing service provided in any of the following areas:
Short-term and Long-term disability
Federal Family & Medical Leave Act (FMLA) & various state acts
Workers compensation leaves
Americans with Disabilities Act (ADAAA) accommodations
Military Leaves of Absence
Adoption Leaves
Provide appropriate paperwork to support processes and ensure compliance in following client policies/practices.
Maintain confidential files to meet client requirements
Maintain up-to-date knowledge of client policies, statutory requirements and special handling procedures.
Prioritize activities to meet client deadlines and quality standards
Provide input into process improvement opportunities and assist in defining standards for new processes.
Support and sustain a positive work environment that fosters team performance through own work and behavior.
Primary Skill - Leave of Absence Experience (2-3 yrs)
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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