Join a Team Where Every Stay is a Story. Do you love getting to know a pet’s unique personality? At Pawville, we pride ourselves on providing tailored, personalized care—from breed-specific grooming cuts to enrichment-filled boarding stays. We’re looking for caregivers who are ready to provide the activity, stimulation, and connection that pets love (and pet parents trust). Join us in a high-energy environment where your work directly contributes to the "peace of mind" and "happy tails" of our Pawville families!
Job Summary:
The Lead Petcare Attendants play a pivotal role in ensuring pets receive the highest quality of care and attention during their stay at Pawville. Leads support the General Manager in overseeing the daily operations of the boarding rooms and kennels, providing guidance and direction to attendants, ensures all animal welfare protocols are followed and documented, Supervises and trains new boarding staff, handles urgent or unusual pet care needs- escalating to the GM as needed, and ensure team compliance with safety standards, cleanliness standards, and Pawville protocols. Pet care includes play/interaction, feeding and ensuring access to water, providing medications as necessary, and cleaning up pet accidents after to ensure a safe, healthy, and sanitized space.
Essential functions and responsibilities:
Lead by example, supervising, training, and coaching attendants, and contributing to a positive and enriching experience for both dogs and members.
Validate that proper protocol is occurring for pet intake and release processes.
Assign tasks and checklists to team members to ensure department and shift runs smoothly and all protocol and procedures are followed. Provide guidance and leadership to attendants, including training on proper handling, safety protocols, documentation, cleaning protocols, and customer service.
Coordinate work schedules, breaks, and daily tasks among attendants. Train, correct, coach, and engage in the disciplinary process when necessary, with GM coordination.
Support leadership with maintaining the department facilities including equipment, inventory items, kennel, feeding and laundry areas.
Work closely with leadership to report any human or pet safety concerns. Perform audits for feeding and medication checklists, check-in forms, and cleanings checklists.
Routinely cleaning and sanitizing boarding areas; removing pet waste as necessary.
Preparing meals according to specified instructions; ensuring access to clean water.
Preparing and administering medications to specified instructions.
Accurately and consistently tracking and logging pet activities such as feedings and medication administration.
Monitoring pups’ behavior and activities for safety; reporting health concerns to other members of the team (General Manager and Customer Services)
Adhering to all pet and human safety protocols at all times.
Assessing group and pup safety to prevent and/or respond appropriately to pup fights or behavioral conflicts.
Communicating effectively with Pawville customers and Team Members.
Professionally and positively representing Pawville by conducting yourself in a manner that is in the best interest of Pawville, Pawville guests, and Team Members.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
Ability to comfortably interact and handle dogs of varying sizes/weights, breeds, and in varying group sizes.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well independently and at times stressful environment.
Education and Experience:
Customer service experience preferred.
Pet care experience and or training preferred.
Physical Requirements: Pawville Team Members routinely perform the following physical demands. All Pawville Team Members are expected to perform these physical requirements with or without reasonable accommodation.
Stand and/or walk for up to 6 hours without a break.
Kneel, bend, squat, and twist their body.
Repetitively complete hand and arm movements; reach, grab, pull, and push objects.
Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.
Lift up to 50lbs with or without assistance.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Wagway Group LLC is a company that provides services related to pet care and dog walking.