General Summary Position is responsible for testing, investigation, evaluation, and diagnosis of alternators, starter motors, wiper motors and other automotive electric equipment including their components. This position has customer support activities. Troubleshooting customer issues and diagnosing root cause for resolution. This position is responsible for customer satisfaction with products and services. Reporting Relationships / Scope Perform Quality reliability testing and failure mode analysis Inspections and testing of Quality Response System (QRS) evaluations Warranty claims evaluations Validation of supplier samples against OE and WAI specifications Communication with Sales and Director of Quality in regard to product quality related issues Communication leading to completion of improvement projects Provide telephone customer technical support Inter departmental Technical Support Gain & maintain customer confidence.
This means being “the voice of the customer”. Perform Tester calibration and repairs Maintain and enforce all company policies pertaining to the Quality Dept. Maintain high levels of productivity, efficiency, and quality. Primary/Key Responsibilities Responsible for the adhering to the policies set forth by the Director of Quality, and WAI Engineering. Direct use of our Quality Response System and all features contained within.
A system of tracking customer complaints of quality concerns. Use of measuring/testing equipment, and mechanical tools while performing work item and customer evaluations. Perform Quality reliability testing and failure mode analysis Inspections and testing of product in QRS evaluations Validation of supplier samples against OE and WAI specifications Testing equipment calibration and repairs Detail diagnostics (at the component level) of WAI products related to customer evaluations of labor claims or customer specific requests via the QRS system.
Interaction with all WAI departments by providing technical support (Sales, Customer Service, Product Management and others) Managing and providing technical telephone support to customers related to rotating electrical equipment and components Assisting customers with cross references and product lookup Monitor progress in resolution to identified problems leading to completion of improvement projects This position may require travel when needed for support activities due to quality issues or training.
Other non-Quality related duties may be needed and assigned.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
WAI is a company that provides technical and sales training, as well as customer, project, and field support to its clients across all market channels.