Customer Success ManagerWhat we are: Fun, fast-paced, client-focused, people-centric, inviting, flexible, and rapidly growing.
What we are not: Overly structured, uncompromising, disengaged, or disconnected.
Our Customer Success Manager is focused on ensuring that Waites Sensor Technologies delivers the best possible experience to our customers through our industry-leading products and services. The optimum candidate is a charismatic, articulate, high-energy professional with great attention to detail, a strong ability to build relationships, ask good questions, solve relevant problems, and ensure all customer needs are enthusiastically met. This position offers excellent potential for personal development, learning opportunities, and growth in an exciting and rapidly-growing industry. The type of work we do is categorically awesome, and we hope to find the right fit, based on experience and culture, to take our Customer Success team to the next level!
Company DescriptionWe are a leading provider of wireless, mesh-networked, "Internet of Things" (IoT) sensors for industrial environments. Our cost-effective, plug-and-play products empower businesses of all sizes to conduct as needed predictive and preventative maintenance on mission-critical and secondary equipment in order to maximize uptime.
Reports to: Customer Success Team Lead
Onsite Requirements: Onsite
Office Location: Queens Gate area of Cincinnati, OH
Travel: Very minimal, but occasional travel required
Work Authorization: Must be authorized to work in the U.S.
**Sponsorship is not available at this time**
Exemption Status: Exempt
Job Description
This position will give you the opportunity to:
- Represent the company and the Waites brand in a professional manner
- Achieve the highest level of customer satisfaction and loyalty at all times
- Manage the onboarding process for new customers to ensure success with their investment
- Proactively engage customers in using our products and services through regular contact (including calls and emails), assist customers when needed, and address any unmet needs
- Engage with assigned customers’ main stakeholder(s) on a regular basis to ensure we always remain focused on maximizing success and customer happiness
- Keep up-to-date on the latest needs for your customers
- Marshal the necessary internal resources to ensure products and services meet client expectations
- Identify and gather feedback from clients to improve our products and services
- Perform basic and advanced trainings with new and current users that will further foster their use of and success from Waites platforms
- Build trusted, long-term relationships through honest and clear communication
- Document all customer-specific service activities and information in our CRM database
- Contribute to account growth by seeking out, identifying, and communicating new opportunities within existing customers
- Carry out additional responsibilities as needed to support business objectives
