Systems SpecialistWhat we are: Fun, fast-paced, client-focused, people-centric, inviting, flexible, and rapidly growing.
What we are not: Overly structured, uncompromising, disengaged, or disconnected.
We are seeking a skilled and service-oriented System Specialist to join our team and represent Waites at customer sites across the U.S. and abroad. This is a project-based role that requires a strong technical foundation, a professional presence, and a passion for delivering outstanding customer experiences. As the primary onsite expert, you’ll be responsible for installing and configuring Waites equipment and networking hardware on industrial machinery, ensuring each system is optimized for performance. You’ll also provide general support and troubleshooting while upholding the highest standards of safety and professionalism. This role involves frequent travel, including trips of up to three weeks at a time. The work we do is categorically awesome, and we are seeking the right fit based on experience and culture. If you are excited about cutting-edge technology, thrive in the field, and want to be part of a team that takes pride in doing great work – safely, efficiently, and with purpose, this role might be a good fit for you!
Company DescriptionWe are a leading provider of wireless, mesh-networked, "Internet of Things" (IoT) sensors for industrial environments. Our cost-effective, plug-and-play products empower plants of all sizes to conduct predictive and preventative maintenance on mission-critical and secondary equipment in order to maximize uptime. (I.e. We help with things like getting your Prime packages to you faster!)
Reports to: Manager of Installation Services
Location: United States - must reside near airport (ideally international hub)
Travel: 100% travel required
Work Authorization: Must be authorized to work in the U.S.
**Sponsorship is not available at this time**
Exemption Status: Exempt
Job Description
This position will give you the opportunity to:
- Install Waites equipment on a number of different types of machines
- Ensure that each sensor is installed correctly, all cables are managed correctly, and the system is up and working properly
- Network equipment setup (gateways, repeaters, splitters, etc.)
- Troubleshooting all sensors
- Identify actual or potential product deficiencies in network
- Investigate and troubleshoot customer issues relative to network
- Generate reports for damaged/defective equipment with reasons why
- Responsible for shipping supplies
- Responsible for providing network support via site visits
- Create and maintain technical libraries necessary to support Waites and/or client’s network
- Provide network training to POC on the operation and maintenance of systems
- Assist in documenting network issues and warranty claims
- Provide network health checks and submit EOD/EOI reports
- Provide technical assistance to installation technicians
- Mentor/train staff on technical aspects of Waites network systems
- Interact with internal cross-functional departments such as engineering, customer success and sales for customer escalations
- Identify and promote any customer sales opportunities to the appropriate sales team
- Follow all Waites policies, procedures and protocols
- Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures
- Must be able to perform the role of an installation technician
- May be asked to assist with installation technician work during site visits and when not on an assignment
- Additional responsibilities as assigned/needed/required
