Processing Technician - Retirement

Overview

POSITION TITLE (Oracle title)

PROCESSING TECHNICIAN

WORKING TITLE

Human Resources Processing Technician-Retirement

SCHOOL/DEPARTMENT

Human Resources-Salary and Information Systems

LOCATION

Crossroads III, Cary, NC

PAY GRADE

Noncertified Grade 23

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is available for a hybrid telework workweek

POSITION PURPOSE:

Serves as the initial contact for retirement inquiries from employees. Responds to phone calls and emails from employees who need information pertaining to retirement and provides customer service to those who visit the office.  Ensures employees gain an understanding of the necessary steps needed to retire.  Provides clerical support for Human Resources-Salary and Information Systems administrators.

MINIMUM QUALIFICATIONS: 

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; and Google Apps;
• Excellent customer services skills;
• Excellent organizational skills;
• Ability to be discrete and maintain confidentiality;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to meet departmental and payroll deadlines;
• Ability to minimize errors with attention to detail;
• Ability to work independently, complete tasks, and exercise independent judgment in the absence of clear directives;
• Ability to establish and maintain effective working relationships with school system staff and the public.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma or equivalent; AND
• Experience in a clerical or human resources related area.

An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties of the position may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Two years of post-secondary coursework in Human Resources or related field;
• Experience working with public employee pension plans;
• Experience working with Oracle business applications;
• Certification as a notary public in North Carolina.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and the public. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 3/2026

DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.