Job Summary:
Responsible for supervision of a designated teams and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services pharmacy fulfillment center team members and Function Leads to ensure they provide a first in class experience to Walgreens patients and customers. Through Function Leads, monitors and reviews the day-to-day work of team members.
Job Responsibilities:
- Resolves and/or provides technical advice on complex or critical issues that have been escalated from Function
- Lead. Determines and initiates appropriate resolution for escalations. Reports issues/concerns to Group Manager when appropriate.
- Supervises daily activities of all team members and Function Leads for scheduled shift and provides feedback and coaching of team members according to quality standards. May intercede on communication with difficult customers or patients.
- Responsible for coaching and developing the Centralized Services team members and Function Leads.
- Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
- Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvement to Group Manager.
- Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
- Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).
Basic Qualifications
- Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
- Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
- Experience with MS Office Suite.
Preferred Qualifications
- Experience applying knowledge of Workforce Management Systems (WMS)
- Bi-lingual in English and Spanish.
- Experience working in a pharmacy fulfillment setting.
