Job SummaryThe Insights Manager is responsible for providing data-driven insights and actionable recommendations to support the pharmacy business operations, marketing, finance, and customer experience initiatives. This role will also collaborate closely with external partners to assess the competitive environment and market share trends.Job Responsibilities- Manages a team responsible for providing data-driven insights and actionable recommendations based on historical and current pharmacy business activities. Informs Market Access strategy by providing insights on historic access changes, payer enrollment shifts, and/or improving ability to model impacts of future changes.
- Responsible for identifying and communicating drivers and drags on pharmacy business performance in assigned areas of responsibility including, but not limited to, specialty pharmacy, health care clinics, health systems partnerships, finance, marketing, and operations.
- Ensures various phases of Development are captured in business performance insights delivered by team.
- May become actively involved, as required, to resolve highly-complex business challenges and make recommended changes to strategy/roadmap for area(s) of responsibility.
- Collaborates and shares information cross-functionally to improve workflow processes and operational efficiencies. Interacts with internal and external peers to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiatives.
- Continuously evaluates established standards, best practices, methodology and tools and seeks to improve deliverables in order to maintain alignment with business needs. Manages the development and implementation of new processes, templates, methodologies and /or tools for assigned area(s) of responsibility.
- Participates in training of team members to develop the knowledge base and improve partners’ confidence within assigned area(s) of responsibility.
- Oversees team(s) assigned to projects, delegates and prioritizes workload, and manages the execution processes, ensuring project initiatives are completed on-time to meet partner’s needs.
- Provides guidance, direction, coaching, and counseling to a team of analysts. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
