About the Team
Miro’s Professional Services organisation enables enterprise customers to adopt, scale, and innovate on Miro’s Innovation Workspace. Services span subscription-based programs (MOST) as well as one-time Implementation, Advisory, and Technical Account Management engagements.
Japan is a fast-growing, high-touch market where customers expect precision, trust, and deep partnership. Local leadership, cultural fluency, and strong cross-functional alignment are critical to success.
About the Role
The Senior Manager, Professional Services Delivery – Japan is the senior Professional Services leader for the Japan region, responsible for all PS delivery motions, including MOST, Implementation, Advisory, and Technical Account Management (TAM).
This role leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers. The role operates with high autonomy and is accountable for evolving global programs to reflect Japanese market expectations, cultural nuance, and regional growth needs.
This leader is a key contributor to global Professional Services outcomes and serves as the primary escalation and decision authority for Japan.
Directly manage Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers
Set high standards for professionalism, preparation, and customer engagement
Coach senior practitioners to operate as trusted advisors to enterprise customers
Partner with People leadership on hiring, performance management, and succession planning
Build a strong local leadership bench aligned with global standards
Own regional capacity planning and delivery readiness
Support global revenue outcomes through delivery excellence that reinforces renewals and expansion
Identify where global programs require regional adaptation and drive thoughtful evolution
Contribute Japan-specific insights to global Professional Services strategy
Partner deeply with Sales and Customer Success to support growth, renewals, and customer confidence
Collaborate with Product teams to represent Japanese customer needs and adoption patterns
Coordinate with partners where appropriate while maintaining strict quality standards
Trusted, stable delivery motion across Japan with strong customer feedback
A high-performing, engaged local team with clear standards and growth paths
Effective adaptation of global programs to regional realities
Strong alignment with Sales and Customer Success leadership
Tangible contribution to global Professional Services revenue performance
8+ years in Professional Services, Consulting, or Enterprise SaaS roles
Proven experience leading senior practitioners in a customer-facing environment
Strong delivery governance, prioritisation, and escalation management skills
Ability to operate autonomously in ambiguous, fast-changing environments
Fluency in both English and Japanese (written and spoken)
Experience leading Professional Services teams in Japan
Familiarity with high-touch, relationship-driven enterprise delivery models
Experience adapting global programs to local market needs
An AI-first mindset, with a track record of using AI to drive delivery excellence, efficiency, or innovation
Job details are sourced from the employer's original posting.
Open job postingAbout the company
WASABIT Inc. is a Japanese company specializing in the development and operation of blockchain-based services.