DUTIES/RESPONSIBILITIES (include but are not limited to the following)
Training and Education (Primary Focus)
- Plan, schedule, and deliver EHR end-user education using approved curricula, standardized workflows, and evidence-based adult learning principles.
- Conduct instructor-led, virtual, and blended training for clinical and non-clinical workflows.
- Provide one-on-one coaching, remediation, and time-limited at-the-elbow support focused on training reinforcement, workflow adoption, and competency validation, not ongoing operational support.
- Ensure users complete required training or approved test-out options and demonstrate competency within the EHR; coordinate remediation plans with department leadership as needed.
- Develop, maintain, and deliver EHR-related learning materials, including tip sheets, quick reference guides, and e-learning content aligned with standardized workflows.
- Support onboarding for new providers, new staff, and new departments through training pre-planning, go-live preparation, and short-term on-site or remote education support.
- Reinforce appropriate role-based EHR use by educating users on access-dependent workflows and system functionality, in coordination with established IT security and access management processes.
- Communicate training expectations, timelines, and completion requirements to support organizational readiness and consistent adoption.
- Collaborate with Informatics specialists, and operational partners to ensure training content aligns with approved system functionality, policies, and workflow standards.
- Communicate training expectations, timelines, and completion requirements to support organizational readiness and consistent adoption.
JEIP Program Leadership
- Own and run the JEIP (Just Epic Influencer Program) to scale EHR proficiency through departmental volunteer Super Users.
- Recruit, onboard, and train JEIPs in partnership with department leaders to ensure adequate coverage across operational areas.
- Deliver train-the-trainer education to JEIPs, including workflow standards, optimization best practices, and support pathways.
- Facilitate JEIP community engagement (huddles, refreshers, feedback loops) to reinforce consistent adoption and continuous improvement.
- Maintain JEIP rosters, competencies, and communication channels; escalate system/workflow themes to Informatics and IT leadership.
- Performance Support, Communication, and Customer Enablement
Serve as a resource for end users
- Monitor user adoption and performance trends; provide feedback and targeted interventions to drive efficiency and reduce errors.
- Partner with operational leaders to identify training gaps and deliver targeted education aligned to WCHC workflows and performance priorities.
- Support troubleshooting of EHR-related issues during and after training, coordinating with Informatics Specialists and IT as appropriate.
- Document user needs and workflow specifications to support build requests, tools, reports, and system enhancements.
- Support change management activities for upgrades, new releases, and enhanced functionality by integrating updates into training materials and reinforcing workflow changes.
- Participate in testing and validation of system changes; document results and coordinate issue resolution with Informatics/IT partners.
- This role does not own system build or configuration
Compliance, Safety, and Professional Standards
- Maintain working knowledge of HIPAA/HiTech and applicable regulatory requirements; reinforce compliant EHR use through training and reinforcement.
- Participate in audits/reviews of practices to support compliance and standardization.
- Model WCHC values, customer service standards, and professional behavior; maintain confidentiality of patient and organizational information.
SKILLS AND ABILITIES
- Strong facilitation, presentation, and classroom management skills; able to adapt delivery to diverse learner needs.
- Excellent customer service orientation with demonstrated ability to partner with multidisciplinary teams.
- Ability to translate complex workflows into clear, actionable learning content and performance support tools.
- Detail-oriented with a focus on standard work, accuracy, and operational throughput.
- Ability to learn new technologies quickly and adapt in a dynamic healthcare environment.
- Proficiency with Microsoft Office tools (Word, Excel, and Visio); comfortable using remote training technology.
EDUCATION AND/OR EXPERIENCE
· Registered Nurse (RN) or equivalent clinical/non-clinical healthcare background required.
· Bachelor’s degree preferred; advanced degree or informatics-focused education is a plus.
Three (3) years of healthcare experience preferred; five (5) years preferred for candidates supporting broad clinical and revenue cycle workflows.
Experience with Epic or comparable clinical information systems required; Epic training, informatics, or workflow optimization experience preferred.
Working knowledge of HIPAA/HiTech regulations and policies required.
Preferred certifications in Epic applications or nursing informatics.
