• Oversee daily production of corn tortillas, flour tortillas, masa, tortilla chips, and other Tortilleria products.
• Ensure all orders are completed accurately and on time for daily delivery schedules.
• Lead opening procedures; arrive on time and ensure employees, equipment, and materials are production ready.
• Organize staffing assignments and workflows; monitor progress and resolve delays or bottlenecks.
• Maintain product specifications and identify opportunities to reduce waste, downtime, and unnecessary labor.
Team Leadership & Development
• Supervise, motivate, and support production employees throughout the shift.
• Train employees on production procedures, safe equipment operation, and food safety.
• Cross-train team members and develop skills to strengthen operational flexibility.
• Monitor performance, attendance, productivity, and labor utilization; provide clear coaching and feedback.
• Handle employee concerns respectfully, following company policies and escalating sensitive issues appropriately.
Food Safety, Quality & Workplace Safety
• Maintain compliance with GMPs, sanitation standards, food safety regulations, and company policies.
• Keep production areas inspection-ready under applicable NYC Department of Health requirements.
• Enforce employee hygiene, PPE, SOPs, and SSOP’s.
• Monitor quality, respond to deviations, and escalate food safety concerns promptly.
• Ensure cleaning, sanitation, and required documentation are completed.
• Obtain and maintain the NYC Food Protection Certificate if not already certified.
Equipment, Receiving & Shipping
• Learn to operate all Tortilleria machinery safely and correctly; ensure team members are trained.
• Report equipment issues promptly.
• Support preventive maintenance and minimize production disruptions.
• Oversee receiving and shipping accuracy, product counts, labeling, and timely shipment preparation.
• Organize pallets, materials, finished goods, and storage areas; follow applicable inventory rotation practices.
• Complete forklift operator training and obtain certification.
Continuous Improvement & Administrative Support
• Identify and implement improvements to workflows, labor efficiency, yields, and waste reduction.
• Help develop, update, train on, and enforce standard operating procedures.
Qualifications
Required
• At least 3 years of food manufacturing, production supervision, or related operational leadership experience.
• Proven ability to organize and lead production teams in a fast-paced environment.
• Knowledge of production workflows, labor management, GMPs, sanitation, and workplace safety.
• Ability to learn, operate, and troubleshoot manufacturing equipment.
• Strong communication, organization, decision-making, and problem-solving skills.
• Dependability, punctuality, and availability for the 3:00 AM–12:00 PM schedule.
• Willingness to complete required food safety and forklift training.
• Dependability, punctuality, and availability for the 3:00 AM–12:00 PM schedule.
• Ability to stand and walk for extended periods; lift and move materials up to 50 lbs with assistance or mechanical equipment when appropriate; work around industrial machinery, heat, noise, and varying temperatures; and wear required PPE.
Preferred
• Tortilla, masa, bakery, or similar food production experience.
