Domestic Forwarding Agents work directly with carriers to manage and execute the daily shipping of freight for our customers. They are responsible for assigning carriers to loads, maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. Forwarding Agents thrive in a fast-paced environment and use their strong communication skills to develop and grow relationships with our carriers. **This is a hybrid position.
Must be able to reliably commute to our Burlingame, CA office three days a week ** Pay & Perks Medical, Dental, and Vision Insurance Life Insurance 401k + 4% Company Match Vacation, Sick Pay + Holidays Employee Assistance Program Monthly Team Lunches Wellness Program The starting pay for this position is expected to be $25 to $28 per hour. Exact compensation is based on skills, experience, education, and location.
Shift/Work Hours : 8:30am - 5:00pm Forwarding Agent II Job Duties Monitor shipments from pickup through delivery, ensuring timely milestone updates and accurate shipment documentation. Proactively track and trace shipments, identify service exceptions, and communicate shipment status to customers, carriers, and internal stakeholders. Procure qualified carriers for routine shipments while meeting customer service requirements and company profitability objectives.
Enter and maintain accurate shipment records, financials, notes, and documentation within the transportation management system (TMS). Provide timely and accurate shipment information to carriers. Proactively update customer service agents and address questions regarding shipment status. Navigate CRM and TMS to locate facility addresses, contact details and organization charts to route the customer or vendor to the proper CSR or department.
Maintain department productivity, service, and quality standards while managing multiple shipments and competing priorities. Resolve routine shipment delays, service failures, and operational issues independently, escalating complex issues as appropriate. Collaborate with internal team members and other departments to ensure seamless shipment execution. Ensure compliance with company standard operating procedures (SOPs), customer requirements, and transportation regulations.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Watchpoint Logistics is a third-party logistics (3PL) provider specializing in domestic and international freight management. They offer services including freight brokerage, supply chain optimization, and warehousing solutions.