Position Summary: The Manager / Supervisor at Water Heater Warehouse is responsible for overseeing the daily operations of the warehouse, ensuring efficient and effective management of inventory, and leading a team of technicians and warehouse staff. The role involves maintaining high standards of safety, productivity, and customer service while promoting a positive work environment. The Manager / Supervisor will work closely with the management team to optimize technical staff and warehouse operations and drive business growth.
Responsibilities:
- Warehouse Operations Management:
- Oversee the overall functioning of the warehouse, including receiving, storage, order fulfillment, and shipping processes.
- Ensure compliance with company policies, procedures, and safety regulations.
- Develop and implement efficient workflows to maximize productivity and minimize errors.
- Monitor inventory levels, conduct regular audits, and coordinate with procurement to ensure stock availability.
- Optimize space utilization and implement inventory management systems to track and control inventory movements accurately.
- Team Leadership:
- Lead and motivate a team of technical and warehouse employees, providing guidance, coaching, and feedback.
- Schedule and assign tasks to technical and warehouse staff, ensuring appropriate coverage for all operational activities.
- Foster a positive and inclusive work environment, promoting teamwork and collaboration.
- Conduct performance evaluations, identify training needs, and provide opportunities for skill development.
- Resolve conflicts and address employee concerns in a timely and effective manner.
- Customer Service:
- Ensure orders are accurately processed, packed, and shipped to meet customer requirements.
- Collaborate with customer service teams to address inquiries, complaints, and resolve any order-related issues promptly.
- Maintain high standards of customer service, seeking opportunities to enhance customer satisfaction and loyalty.
- Continuously monitor and improve order fulfillment processes to reduce lead times and enhance efficiency.
- Health and Safety:
- Promote and enforce strict adherence to safety protocols and regulations to ensure a safe working environment.
- Conduct regular safety inspections, identify potential hazards, and implement corrective measures.
- Provide training on safe work practices and equipment operation to warehouse personnel.
- Investigate and report any workplace incidents or accidents, taking appropriate actions to prevent future occurrences.
- Continuous Improvement:
- Identify opportunities for process improvement and implement best practices to streamline warehouse operations.
- Monitor key performance indicators (KPIs) and generate reports to track operational performance.
- Collaborate with the management team to develop and implement strategies for business growth.
- Stay updated with industry trends and technologies, recommending and implementing relevant advancements.
Qualifications:
- Proven experience in technical or warehouse operations, with at least 3 years in a supervisory or managerial role.
- Strong knowledge of warehouse management systems and inventory control practices.
- Excellent leadership and team-building skills, with the ability to inspire and motivate employees.
- Exceptional organizational and multitasking abilities to handle multiple priorities simultaneously.
- Solid problem-solving and decision-making skills with a focus on continuous improvement.
- Strong communication and interpersonal skills to interact effectively with employees, customers, and stakeholders.
- Proficiency in using warehouse management software and MS Office applications.
- Bilingual in English & Spanish preferred but not a must.
Join the Water Heater Warehouse team as the Manager / Supervisor and play a crucial role in ensuring smooth technical / warehouse operations, delivering excellent customer service, and driving continuous improvement. Apply today to be part of a dynamic and growing organization in the water heater industry.
