Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinative functions to fully support patient care activities.
Salary Range: $19.68 - $22.00 per hour
Responsibilities
- Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner.
- Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications.
- Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times.
- Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction.
- Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material.
- Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency.
- Performs other related duties as required.
Qualifications
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to operate office equipment, including computer terminals with speed and accuracy.
- Ability to interact with patient's families with tact and confidentiality.
- Ability to communicate effectively with Doctor's offices, department staff and patients.
- Knowledge of office and hospital systems.
- Ability to schedule and prioritize patient flow.
- Ability to work independently and to make decisions within the framework of departmental policies.
- Ability to provide repetitive movements and to stand for long periods of time. Ability to manage stress and conflict in a time oriented environment.
- Ability to flex work hours and rotate among job activities.
- Advanced level of accountability, problem solving, and interpersonal conflict resolution abilities.
EXPERIENCE:
- High school graduate.
- Graduate of Medical Secretary Program preferred.
- 2 years experience within the hospital system.
About Us
The UConn Health Community Network is a not-for-profit organization created to extend UConn Health’s mission by partnering with community hospitals and connecting them to its clinical expertise, academic strength, and operational resources.
Today, the network is a thriving community‑based system of care serving more than 280,000 residents across the region. It employs over 2,000 professionals and supports a medical staff of roughly 700 clinicians.
At its core is Waterbury Hospital, a 347‑bed community teaching hospital affiliated with the University of Connecticut School of Medicine. Alongside Connecticut Children’s, the UConn Health Community Network Medical Group, Access Rehab Centers, and its role as a leading partner in the Harold Leever Cancer Center, the network has been shaping the region’s healthcare landscape for more than 130 years.
And Waterbury Hospital is only the beginning — the network is designed for continued growth, deeper partnerships, and broader regional impact.
