Waters Corporation, the world’s leading specialty measurement company committed to inclusion and diversity, is seeking a Clinical Service Technical Specialist to join our India Customer Success Team, based in Bangalore. This role is instrumental in supporting the growth of our Clinical business in India and the wider APAC region. The Clinical Service Technical Specialist will provide on-site service support to customers specializing in Clinical Diagnostics, Forensic, Toxicology, and Newborn Screening. Support will be delivered both in person and remotely, ensuring consistent and high-quality service. In addition, the specialist will be responsible for managing customer complaints related to Waters Clinical product offerings, following established complaint handling processes to maintain a high level of compliance and customer satisfaction. We are looking for a highly skilled, motivated, and customer-focused individual to be based in Bangalore, India and contribute to the success of our APAC Clinical team. As a global organization, Waters provides endless opportunities for learning, growth, and career development. Many of our team members have successfully advanced their careers—whether by deepening expertise in their current roles or transitioning into new areas such as applications support, sales, global support, or leadership.
The primary responsibility of this role is to ensure the success of our clinical laboratory customers in India by providing comprehensive system-level support, including installation, maintenance, troubleshooting, training, and ongoing service support for Waters Clinical solutions. This position may also provide support across the wider APAC region as business needs require.
Qualifications and Experience:
A degree in Biochemistry, Chemistry, Physics, Engineering or similar, a post graduate degree is a clear advantage.• At least 5 years UPLC-MSMS service experience.• Strong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentation.
• Experience in managing service escalations.
• Previous experience using LC/MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred.• Valid Driver's License.Skills:
• Must possess a strong customer focus• Strong communication skills, ability to communicate effectively to a diverse audience with specific customer needs• Result oriented with a balance of excellent team cooperation• System level approach to problem solving• Analytical approach with a strong drive to resolve open issues• Personal sense of integrity• Effective time management skills
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Job details are sourced from the employer's original posting.
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Waters Corporation is an American analytical instrument and software company that sells products to the life, materials, and food sciences industries.