Financial Services Operations Analyst

Here's how you will make an impact:

Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for daytoday execution and change delivery .

Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes .

Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines .

Execute and support endtoend product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts .

Lead operational testing and validation efforts for your product, including functional testing, endtoend scenario testing, and quality checks .

Own and maintain productspecific operating procedures, ensuring documentation is accurate, current, and consistently followed .

Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and crossfunctional teams to drive execution .

Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation .

Act as a subject matter expert for your product’s operations, supporting issue resolution, rootcause analysis, and escalations as needed .

Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes related to product changes .

You Thrive Here By Possessing the Following:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience .

• 3+ years of related experience in banking, financial services, operations, or lending .

• Strong experience in financial services, fintech, or regulated operational environments .

• Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support .

• Proven ability to execute complex changes, manage dependencies, and work across multiple teams .

• Experience with operational testing, audit support, controls, or quality assurance .

• Strong analytical and problemsolving skills, with attention to detail and ownership mindset .

• Ability to document processes clearly and think endtoend across systems and functions .

• Comfortable navigating ambiguity and balancing multiple priorities .

• Strong written and verbal communication skills, including executiveready updates .

• Proficiency using data and operational insights to identify issues and improvements .

• Direct experience supporting bankingasaservice, fintech, consumer lending, payment, or prepaid card products .

• Familiarity with regulatory and compliance considerations tied to financial products .

• Experience in working with technology or product teams on changes

• Exposure to automation, workflow tools, or operational platforms

• Experience supporting product launches, pilots, or major enhancements

• Comfort operating as a dedicated product owner within an operations organization .

• Proficiency in SQL or PBI