Microsoft Lifecycle Specialist

The Microsoft Lifecycle Specialist owns the operational administration of Wavenet’s Microsoft customer estate from accepted order through provisioning, in-life changes, renewal and offboarding. The role manages Microsoft licensing, tenant and partner records, renewal governance, incentives, programme administration, reporting and lifecycle exceptions.

The role sits within Solutions and Strategy and is primarily internal-facing. It works alongside Microsoft Growth & Success and other internal teams but does not own customer success, sales or ongoing account relationships. Limited customer interaction may be required to resolve specific provisioning, tenant, licensing or administrative matters.

Primary Accountability

Own the operational governance of Wavenet’s Microsoft customer estate from receipt of an accepted fulfilment instruction through onboarding, provisioning, in-life administration, renewal and offboarding.

Responsibilities include:

• Customer Onboarding & Tenant Administration 

• Accept validated fulfilment instructions from the Orders Desk and execute onboarding tasks.

• Establish and maintain accurate customer tenant, ownership, partner-association and delegated-administration records.

• Support approved tenant changes, migrations, mergers and acquisitions.

• Licensing Lifecycle Management 

• Provision Microsoft licences and subscriptions following validated instructions from the Orders Desk.

• Administer approved additions, changes, renewals, reductions and cancellations.

• Maintain accurate subscription records and communicate completed changes to billing and finance.

• Investigate licensing or billing discrepancies using accurate lifecycle records.

• Analyse estate and usage data to provide licensing optimisation and white-space insights to Customer Success Managers and Account Managers.

• Offboarding and Cessation 

• Execute approved cancellations and licence reductions.

• Coordinate removal of delegated administration and partner associations where appropriate.

• Maintain accurate offboarding records and escalate contractual, billing, data-retention or service-continuity risks.

• Renewal Management 

• Maintain accurate renewal schedules and provide timely renewal information to Customer Success Managers and Account Managers.

• Administer approved renewals and minimise unintended attrition through proactive notification and effective governance.

• Identify and escalate renewal risks, exceptions and data issues.

• Microsoft Partner Programmes and Incentives 

• Maintain Partner Centre data and administer CPOR, PAL and other Microsoft partner associations.

• Track Microsoft incentives, rebates, co-op funding and customer eligibility, identifying missed opportunities.

• Coordinate submissions, evidence and reporting for Microsoft incentives, audits, designations and specialisations.

• Monitor capability score and partner programme compliance requirements.

• Usage and Lifecycle Reporting 

• Produce Microsoft licensing, usage and consumption reporting across Microsoft 365, Copilot and Azure.

• Provide lifecycle, adoption and estate insights to Customer Success Managers and Account Managers.

• Administer agreed Microsoft-funded adoption programmes.

• Lifecycle Governance and Improvement 

• Maintain clear lifecycle processes, operational controls and audit records.

• Identify recurring issues and opportunities to improve or automate lifecycle administration.

• Work with relevant internal teams to reduce errors, delays and manual intervention

Skills & Experience Required

Essential

• Experience in Microsoft CSP operations and Microsoft 365 licensing, with familiarity with Microsoft Partner Center.
• Experience managing subscriptions, renewals and commercial operations.
• Strong analytical and reporting capability, including advanced Excel skills.
• Excellent attention to detail and a strong process, controls and governance mindset.
• Ability to coordinate operational activity across multiple internal teams.

Desirable

• Experience with Microsoft incentives, partner programmes, GDAP, CPOR and PAL.
• Understanding of Azure, M365 and Copilot commercial models.
• Power BI and CRM experience, for example HubSpot.
• Experience working within an MSP or Microsoft partner.

Success Profile

The successful candidate will:

• Deliver an accurate and seamless transition from accepted order to operational service.
• Maintain complete and accurate licensing, tenant, subscription and partner records.
• Administer Microsoft lifecycle events and renewals within agreed timescales.
• Support Microsoft programme compliance and incentive attainment.
• Improve lifecycle efficiency through stronger processes, controls, reporting and automation.

Here’s a closer look at what we offer:

• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.