Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. We aren’t your typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart by actually living and acting on our guiding principle, ‘Serve.’ It is the reason we go to work every day.
In this role, you’ll be challenged to take on work that upholds our guiding principle and drives Waverly Advisors forward. We hope you’ll grow as a person and leader in your field and transform those around you as well.
We are looking to add a Client Service Manager to our team. The Client Service Manager is responsible for overseeing client service support across assigned regions, ensuring consistent service standards, operational continuity, and strong day-to-day execution. This role serves as a resource to Client Service Associates and advisors by managing coverage, monitoring workload, resolving escalated service and custodial issues, and helping implement operational improvements across the firm.
Responsibilities:
- Oversee day-to-day client service support across assigned regions, including managing Client Service Associate coverage, coordinating back-up assignments, and serving as an operational or interim resource when staffing gaps arise.
- Monitor regional workflow, task queues, dashboards, and team capacity to help maintain service levels, balanced workloads, and timely completion of operational responsibilities.
- Support and help resolve escalated service, custodial, and operational issues, including money movement review responsibilities, account restrictions, required minimum distribution monitoring, and other recurring deadlines.
- Partner with Operations, Portfolio Management, Advisors, Regional Directors, and other internal teams to implement process improvements, support new initiatives, and maintain consistent service standards across the firm.
- Provide communication, training, and subject matter support to Client Service Associates through regular meetings, onboarding assistance, operational updates, and guidance on major custodian-related issues.
- Serve as a liaison across client service and specialized support teams to ensure associates have access to the resources, expertise, and direction needed to deliver strong client service.
Qualifications and Experience:
- 5+ years of experience in wealth management, investment operations, or client service within an RIA, broker-dealer, or custodian environment.
- Demonstrated experience supporting or leading client service or operations teams, including workflow oversight, escalation management, or informal leadership.
- Strong knowledge of custodial operations, account servicing, money movement, account restrictions, and client onboarding processes.
- Hands-on experience with systems such as Salesforce, Orion, and major custodial platforms.
- Ability to manage multiple priorities, coordinate coverage, and maintain service quality in a fast-paced environment.
- Strong problem-solving, communication, and training skills, with the ability to work effectively across advisors, operations, portfolio management, and service teams.
- High attention to detail, sound judgment, and a strong commitment to client service and operational accuracy.
- Experience with acquisitions, regional team support, or multi-office service environments is preferred.
Travel:
- Minimal travel is required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
Benefits:
- Comprehensive Health, Dental, and Vision coverage to support your overall well‑being.
- 401(k) retirement plan with match and profit sharing to help you invest in your future.
- Twelve paid holidays each year.
- An extra vacation day during your birthday week—so you can celebrate you!
- Responsible Time Off Policy giving flexibility without annual PTO limits, while balancing team responsibilities and business needs.
- Paid sabbatical program: Enjoy four consecutive weeks of paid time off after seven years of service.
- Compensation commensurate with experience.
Legal:
Waverly Advisors, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.
