Outreach Practitioner (Gambling Harms Prevention Team) - Walsall & Wolverhampton

Outreach Practitioner – Gambling Harms Prevention Team

Location: West Midlands, Walsall & Wolverhampton
Salary: £25,878–£29,942 per annum
Hours: 37 hours per week, full-time , part time considered
Contract: Permanent

Make a difference in your community

Are you passionate about supporting people and helping them access the support they need?    We're looking for motivated, approachable and enthusiastic Outreach Practitioners to join our Gambling Harms Prevention Team across the West Midlands, Walsall & Wolverhampton.

We support people affected by alcohol, drugs and gambling-related harm, helping individuals, families and communities access the right support at the right time.

About the role

You'll work across local communities, supporting adults, children and young people affected by gambling-related harm, as well as family members and others impacted by someone else's gambling.

This is a varied role, and no two days will be the same. You'll be out in the community delivering outreach activities, attending events, delivering workshops and training, facilitating groups and contributing to podcast episodes to raise awareness of gambling-related harm. 

Supporting individuals to understand their options and access the support they need through the delivery of triage, brief interventions, and extended brief interventions.

A big part of the role is building relationships with people who may not otherwise engage with services. This involves working directly within local communities, engaging people in familiar and accessible settings, and finding effective ways to reach those who may face barriers to accessing support.

You'll work alongside local organisations, health and social care professionals, schools and voluntary sector partners to raise awareness, promote prevention and early intervention, and help more people access support.

What you'll be doing

• Delivering outreach activities across local communities to reach people who may not otherwise access support and Contributing to podcast episodes and other awareness-raising activities to share information, promote prevention and encourage people to seek support.
• Building relationships with individuals, families and communities affected by gambling-related harm.
• Carrying out triage and brief interventions, helping people access appropriate support.
• Delivering workshops, awareness sessions and training to professionals, schools, community groups and partner organisations.
• Facilitating groups and creating opportunities for people to learn about gambling-related harm and the support available.
• Working with partner agencies to improve access to support and strengthen referral pathways.

What we're looking for

We're looking for someone who is passionate about supporting people, building relationships and making a difference in their community.

You'll also need:

• Good communication skills and the ability to engage with people from different backgrounds, with a compassionate, approachable, and non-judgmental attitude.
• Experience working within gambling support, substance misuse, homelessness, mental health or another health and social care setting.
• Confidence delivering outreach activities, workshops, groups or training, or a willingness to develop these skills.
• The ability to work with partner organisations and build positive working relationships.
• Good organisational and IT skills, including maintaining accurate records and recording activity and outcomes.
• A flexible approach and the ability to work independently as well as part of a team.

A full driving licence and access to a vehicle would be desirable, as the role involves travelling across the service area.

Why join us?

This is more than just a job. It's an opportunity to be part of a passionate team dedicated to reducing gambling-related harm and improving lives.

In return, you'll benefit from ongoing training and development, supportive leadership, opportunities for career progression, and being part of a team working to make a real difference along with benefits like:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• and more!

Interested?

If you're passionate about supporting people, engaging communities and helping make support more accessible, we'd love to hear from you.

Join us in reaching people where they are, breaking down barriers and helping more people get the support they need.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected]

Closing Date:

2026-12-04