Full Time Dispensary Associate

Dispensary Associate

Location: In-Store Job Type: Full-Time | Non-Exempt Reports to: General Manager

Company Overview

Founded in 2014, Windy City Cannabis has grown from a single dispensary to six locations across Illinois, with our flagship store proudly located in Homewood, Illinois. As a woman-owned company since 2023, we are committed to creating a safe, inclusive, and professional environment for both medical and recreational cannabis customers.

At Windy City Cannabis, we believe cannabis should be approached with knowledge and respect. Our highly trained team provides expert guidance, personalized support, and a welcoming experience that keeps customers coming back. We foster a culture centered on education, service, accountability, and growth, where team members are empowered to make a meaningful impact.

Position Summary

The Dispensary Associate serves as a frontline representative of Windy City Cannabis, delivering exceptional customer service while supporting daily dispensary operations. This role is responsible for creating a welcoming environment, educating customers on available products, processing transactions accurately, and ensuring compliance with all company policies and state regulations.

Successful candidates are customer-focused, detail-oriented, adaptable, and comfortable working in a fast-paced, highly regulated environment.

Essential Duties and Responsibilities

Customer Experience

• Deliver exceptional customer service and create a welcoming, professional dispensary experience.
• Serve as the first point of contact for customers by greeting guests, verifying identification, and managing customer flow.
• Educate customers on products, promotions, and loyalty programs while maintaining compliance with state regulations.
• Assist in resolving customer questions and concerns in a professional and timely manner.

Sales & Transactions

• Process customer transactions accurately using the Point of Sale (POS) system.
• Handle cash and electronic payments in accordance with company procedures.
• Maintain accuracy while processing discounts, promotions, and customer purchases.
• Support sales initiatives and contribute to store performance goals.

Operations & Inventory

• Assist with receiving, organizing, and stocking inventory.
• Support inventory counts, audits, and reconciliation activities.
• Participate in order fulfillment, including pick-and-pack operations and online order preparation.
• Maintain product accuracy and organization throughout the sales floor and back-of-house areas.

Compliance & Store Standards

• Adhere to all company policies, security procedures, and Illinois cannabis regulations.
• Verify customer identification and eligibility requirements in accordance with state law.
• Maintain a clean, organized, and customer-ready dispensary environment.
• Support opening, closing, and daily operational procedures as assigned.

Additional Responsibilities

• Maintain knowledge of cannabis products, industry trends, and regulatory requirements.
• Participate in ongoing training and development opportunities.
• Perform other duties as assigned.

Role Requirements

• Minimum of 1 year of experience in retail, hospitality, customer service, or a similar customer-facing environment preferred.
• Experience utilizing Point of Sale (POS) systems and basic computer applications.
• Cannabis retail experience is a plus but not required.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to maintain confidentiality, professionalism, and ethical conduct.
• Strong attention to detail and commitment to compliance.
• Must be at least 21 years of age.
• Ability to obtain and maintain a Dispensing Agent
• Identification Card issued by the State of Illinois.
• Must remain compliant with all applicable regulatory requirements, personnel policies, safety regulations, local codes, company policies, standard operating procedures, and state and local laws governing the cannabis industry.

Physical Requirements

While performing the duties of this position, employees must be able to stand or walk for extended periods, perform repetitive tasks, lift and/or move up to 10 pounds regularly (and more with assistance when necessary), communicate effectively, and accurately identify products, labels, and SKU information with or without corrective lenses.

Compensation & Benefits

• Hourly Rate: $17.50/hour + Tips

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Sick Time
• 401(k) Retirement Plan
• Employee Discount

Additional Information

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified at any time to meet business needs.

Equal Employment Opportunity

Windy City Cannabis is committed to equal employment opportunities for all qualified candidates and employees without regard to race, color, religion, sex, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law.  Our EEO policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Use of Artificial Intelligence in Recruiting

Windy City Cannabis may utilize artificial intelligence (AI) or other technology-assisted tools to support portions of the recruiting and hiring process, such as organizing applications, identifying job-related qualifications, scheduling interviews, or assisting with candidate communications. All employment decisions, including candidate selection and hiring determinations, are made by qualified human decision-makers.