Customer Service Representative 2 - RDI - Ridgefield, CT

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Title: Customer Service Representative 2 - RDI - Ridgefield, CT - Full time - Monday - Friday rotating 8 hr shifts 7:30am - 6:00pm

Summary:

Customer Service Representative 2 schedules, registers and receives patients according according to established policies and procedures, in a professional and courteous manner.

Responsibilities:

1. Schedules radiological exams in Soarian scheduling system according to established policies and procedures.
2. Registers patients in Invision, obtaining accurate demographic and financial information.
3. Verifies insurance benefits, scripts, pre-certification and authorization for services as necessary.
4. Performs reception and patient check-in functions, according to established policies and procedures.
5. Ensures work area is clean and well stocked, and office equipment is functioning properly.
6. Projects a positive and professional image exceeding Danbury Hospital behavioral competencies and department standards.
7. Adheres to Department standards for Service Excellence.
8. Fulfills all compliance responsibilities related to the position.
9. Performs other duties as assigned.

Education Skills Experience:

HS GRAD/EQUIVALENT

Other Information:

Required: Alpha/numeric data entry required. Knowledge of computer systems.
Minimum Experience: three years
Desired: Invision, Cerner, Soarian, Document Imaging, PACS and Stentor systems. Knowledge of radiology exams, insurance.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: WCHN Affiliates

Org Unit: 619

Department: RDI

Exempt: No

Salary Range: $18.13 - $34.50 Hourly

Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.