Wchs

Patient Account Representative (Full-Time Days)

Newcastle, United StatesOn-SiteFull-time$20 / hourPosted 1mo ago

Job description

Now Hiring: 1 Full-Time Patient Account Representatives

Be the welcoming first step in every patient’s care journey.
As a Patient Account Representative (Registration/Admitting Clerk), you’ll greet and guide patients and families through the admission process with compassion, clarity, and confidence. You’ll collect and verify essential information, ensure paperwork is accurate, and help patients understand what to expect, so they feel supported from the moment they walk through our doors.

Compensation: starting at $20.00/hour depending on experience

Why You’ll Love Working Here

Competitive compensation and benefits package
Supportive, collaborative team environment
Opportunities for growth and professional development (including scholarships and training)
Paid Personal Leave (PPL): begins accruing on your first day and can be used after 90 days of employment
Health insurance: coverage begins the first day of the month following hire
Dental and vision insurance begins the first day of the month following hire
Life insurance: coverage begins the first day of the month following hire
Supplemental insurance options, including accident, short-term, and long-term disability
Bereavement leave

What You’ll Do

Explain hospital regulations and processes, including visiting hours, account payments, and chargesEscort patients—or arrange escort—to the appropriate department
Enter and verify admitting/registration information and ensure departments receive accurate patient details
Maintain required records and documentation with accuracy and confidentiality
Coordinate with other departments to support efficient patient flow and service delivery
Use strong communication skills to build positive relationships with patients, families, providers, coworkers, and community partners
Assist visitors with directions and introductions to support a welcoming environment
Maintain a professional, organized, and clean workspace; replenish supplies as needed
Participate in staff meetings and assigned trainings; support ongoing professional development
Complete work assignments on time with the ability to work independently under normal supervision
Report safety hazards and observe safety precautions; apply common-sense judgment and follow written/oral instructions, including equipment manuals
Cooperate with other personnel to meet departmental objectives and maintain positive employee and interdepartmental relations

What We’re Looking For

High school diploma or equivalent required; healthcare, business, or related coursework a plus
Previous experience in patient registration, admitting, scheduling, billing, customer service, or a medical office preferred
Knowledge of insurance processes, referrals, and prior authorizations (or willingness to learn quickly)
Strong attention to detail with the ability to accurately enter, verify, and maintain patient information
Excellent communication and customer-service skills; able to explain processes clearly and respectfully
Ability to handle sensitive situations with professionalism, empathy, and discretion
Comfortable using computers and multiple systems; able to learn registration/EMR and phone systems
Organized and dependable; able to prioritize tasks, meet deadlines, and complete assignments on time
Team-oriented with the ability to coordinate effectively across departments to support smooth patient flow
Commitment to compliance, confidentiality (HIPAA), safety, and infection-control standards
Ability to work independently with normal supervision

Physical Conditions

Prolonged periods of sitting at a desk and working on a computer.
Occasional after-hours calls may occur.
This position requires light to moderate work with 50 pounds maximum weight to lift and carry.
Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.

Job details are sourced from the employer's original posting.

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About the company

Wchs

WCHS is a company whose business is not specified in the input.

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