Onboarding Specialist

Onboarding Operations & Implementation Support

• Deliver end-to-end onboarding activities for assigned regions (ASA, MENA, EUA)

• Monitor pre-employment requirements (background checks, documentation, system updates) in line with defined policies and flag all required updates

• Track onboarding progress and ensure milestones are met within SLAs

• Execute onboarding processes aligned to regional requirements

• Adapt workflows based on guidance from manager and project team

• Support issue resolution during implementation periods

• Act as operational point of contact for recruiters, HRBPs, and HR Helpdesk (Accenture)

Process Documentation, Knowledge Capture & Transition Support to Accenture

• Gather onboarding activities currently performed by Bridge team, managers, and HRBPs

• Document workflows, steps, dependencies, and required inputs in a structured format

• Identify inconsistencies or gaps and escalate to manager for resolution

• Maintain clear, accurate, and audit-ready process documentation

• Support knowledge transfer activities to HR Helpdesk (Accenture)

• Prepare process guides, templates, and trackers for handoff

• Coordinate with stakeholders to ensure completeness of information

• Track transition progress, timelines, and risks

• Flag issues impacting readiness or service continuity

Responsibilities

Onboarding Transformation & Candidate Experience 

• Support the onboarding manager in evolving onboarding processes and improving the candidate/new hire experience

• Contribute to the development of more consistent, scalable onboarding practices

• Identify process inefficiencies and experience gaps based on operational insights

• Provide input and data to support improvements in onboarding journeys, communications, and touchpoints

• Assist in implementing enhancements to onboarding workflows, tools, and candidate interactions

Coordination & Stakeholder Support

• Partner with Global Recruitment, HRBPs, hiring managers, and HR Helpdesk

• Provide status updates on onboarding progress and transition activities

• Escalate issues requiring decision or policy clarification

Data, Tracking & Compliance

• Maintain accurate data across systems, trackers, and reports

• Ensure documentation is complete and aligned with compliance requirements

• Support audit readiness by maintaining organized records

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field (required)

• Master’s degree or HR certification (e.g., MBA, PGDM, HR specialization) preferred

• 4+ years of experience in HR Operations, onboarding, or Talent Acquisition coordination

• Experience in process documentation, SOP creation, or operational transitions

• Exposure to multi-region onboarding environments preferred

• Experience working with shared services or third-party vendors is an advantage

Knowledge Skills and Abilities

• Strong organization and execution discipline

• Process-oriented mindset with ability to document and standardize workflows

• High attention to detail and data accuracy

• Ability to translate operational tasks into structured processes

• Strong coordination and communication skills with global stakeholders