Operations Manager – Australia
About the Role
We are seeking an experienced Operations Manager to lead and optimize field operations with a strong strategic mindset. This role is accountable for safety, service quality, operational excellence, and financial performance, while driving continuous improvement and business growth.
You will oversee multiple functions including operations, safety, quality, finance, and people management, ensuring alignment with company objectives and customer expectations.
Responsibilities
Key Responsibilities
Safety, Compliance & Governance
- Lead and promote a strong safety culture across all operations
- Conduct safety meetings, incident investigations, and root cause analysis
- Ensure compliance with HSE policies, regulations, and industry standards
- Drive continuous improvement in safety, environmental, and compliance practices
Operations Management
- Lead execution of operational activities, including resource planning, asset utilization, and inventory management
- Ensure high-quality service delivery and adherence to safety and operational standards
- Monitor and improve operational processes for efficiency and performance
- Provide technical support to teams and customers across job lifecycle
- Manage equipment maintenance and ensure compliance with technical specifications
Customer & Business Management
- Build and maintain strong customer relationships
- Collaborate with sales teams on bids, pricing, and new business opportunities
- Conduct regular service quality reviews with customers
- Ensure customer requirements are translated into operational procedures
- Drive business growth through operational excellence and customer satisfaction
Financial Accountability
- Own and manage the P&L for the assigned product line/geography
- Oversee budgeting, forecasting, cost control, and financial performance
- Optimize resource utilization to improve EBITDA
- Ensure compliance with financial policies and contract requirements
Leadership & People Development
- Lead, coach, and develop high-performing teams
- Drive performance management, succession planning, and talent development
- Partner with HR to recruit and retain top talent
- Foster a culture of accountability, engagement, and continuous learning
Communication & Collaboration
- Maintain strong communication with internal and external stakeholders
- Collaborate across sales, operations, and support functions
- Clearly communicate expectations, roles, and performance objectives
Qualifications
Qualifications & Experience
Required
- Bachelor’s degree in Engineering, Science, or related discipline
- 7+ years of operations experience
- 2+ years of P&L management experience
- Proven experience managing field operations and project execution
Skills & Competencies
- Strong financial acumen (budgeting, forecasting, cost control)
- Excellent leadership, communication, and stakeholder management skills
- Strategic thinker with problem-solving abilities
- Knowledge of operations, service quality, and sales integration
- Ability to work in high-pressure environments
- Experience in a global or matrix organization
- Familiarity with systems such as JDE, Hyperion, Salesforce, PeopleSoft, FieldFX (preferred)
- Fluent in English
