Customer Support Representative (Remote)

<p dir="ltr">The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. </p><p dir="ltr">This role requires strong listening skills as well as effective verbal and written communication skills and communication skills, answers questions, and has the ability to troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution.

This position requires, a positive and solutions-oriented attitude, and the ability to effectively utilize a computer and headset. </p><ul><li dir="ltr"><p dir="ltr">Strong attendance habits</p></li><li dir="ltr"><p dir="ltr">Friendly and professional phone etiquette, expressing gratitude for customer participation</p></li><li dir="ltr"><p dir="ltr">Demonstrate excellent verbal and written communication</p></li><li dir="ltr"><p dir="ltr">Answer questions and resolve issues based on phone calls, emails, internet inquiries from members, clients and others, while maintaining consistent quality</p></li><li dir="ltr"><p dir="ltr">De-escalate customer issues and provide step-by-step solutions via phone, email and chat</p></li><li dir="ltr"><p dir="ltr">Accurately process and record call transactions using a computer and designated tracking software and update customer information, ensuring data integrity</p></li><li dir="ltr"><p dir="ltr">Educate customers on applicable self-service options</p></li><li dir="ltr"><p dir="ltr">Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time</p></li><li dir="ltr"><p dir="ltr">Assist in preparation of daily, weekly or monthly reports</p></li><li dir="ltr"><p dir="ltr">Serve as a resource and effectively interact with all team members in order to resolve customers’ needs</p></li><li dir="ltr"><p dir="ltr">Special projects and other duties as assigned</p></li></ul><p><br></p><p><br></p><h2 dir="ltr">Experience and Skills</h2><ul><li dir="ltr"><p dir="ltr"> High school diploma or GED required</p></li><li dir="ltr"><p dir="ltr">Open availability</p></li><li dir="ltr"><p dir="ltr">One (1) or more years of customer service preferred</p></li><li dir="ltr"><p dir="ltr">Eager to continue to grow and develop skills and talents</p></li><li dir="ltr"><p dir="ltr">Prior call center experience preferred</p></li><li dir="ltr"><p dir="ltr">Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum</p></li><li dir="ltr"><p dir="ltr">Strong organizational skills with the ability to multi-task</p></li><li dir="ltr"><p dir="ltr">Learn and navigate software and computer use</p></li><li dir="ltr"><p dir="ltr">Pass several skills tests</p></li><li dir="ltr"><p dir="ltr">Adaptable to an ever-changing environment</p></li><li dir="ltr"><p dir="ltr">Ability to use a computer and headset</p></li></ul>