The Customer Success team is responsible for creating deep and meaning relationships with their customers, identifying their business needs and coming up with solutions that meet their challenges. This is a critical role at Web Scribble, since it influences the overall customer experience and is responsible for retaining and expanding existing clients.
Key Responsibilities:
- Deliver value to our customers by building trust and maintaining strong relationships, learning about their business priorities, and guiding them on how to best leverage the Web Scribble platform
- Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
- Identify customer challenges and proactively suggest better solutions and strategies.
- Onboard and assist new customers with multiple stakeholders
- Simultaneously manage multiple customers who are at different points on the account lifecycle
- Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepe proficiency
- Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas
You Will Be Measured On:
- Onboarding time
- Net revenue retention
- Customer satisfaction scores
- Account expansion
Benefits:
- Opportunity to be a part of a fast growing technology company with award winning solutions
- Clearly laid out and communicated progression and promotion plan
- Competitive salary + medical/dental/vision benefits
- 401(k)
- Tons of drinks and snacks in the office
- Our fancy espresso machine that makes everything from lattes to cappuccinos to irish coffees at the click of a button
- Bachelor's degree required
- 2+ years experience in customer service, client services, consultative sales, account management, or related field
- Excellent interpersonal skills coupled with effective communication skills
- Self-confident, self-directed, forward thinking, detailed-oriented
- Experience with salesforce.com CRM system a plus
All your information will be kept confidential according to EEO guidelines.
