Digital Content Manager

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

About Us
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job

Overview:

The Digital Content Manager plays a key role in managing the day-to-day activities of assigned content production tasks, overseeing the content editing process from initial manuscript development to final HTML production while supporting departmental workflows of the Medscape Medical Affairs business. This role requires:
● Independently managing all aspects of assigned projects with a strong focus on accuracy, quality, and adherence to deadlines.
● Applying client-specific style guidelines; FDA, ABPI, and EMA regulations; and AMA standards to ensure compliance and maintain the integrity of deliverables.
● Demonstrating exceptional attention to detail and a comprehensive understanding of product and client account requirements and nuances.
● Ensuring the accuracy, consistency, and quality of all materials throughout the project lifecycle.
● Embracing AI and emerging technologies within operational workflows to improve efficiency of all tasks
This position requires excellent organisational skills, the ability to work independently, and a commitment to delivering high-quality results that align with client and organisational standards.

Responsibilities:
● Review, adapt, edit, copyedit, and proofread a variety of web-based materials, including banners, emails, web pages, learning modules, and rich media, targeting healthcare professionals to ensure accuracy, consistency, and adherence to best practices for style, copy, graphics, design, layout, and audio/video.
● Apply meticulous attention to detail, reviewing grammar, spelling, punctuation, and compliance with editorial guidelines.
● Ensure all content aligns with medical, legal, and regulatory standards, maintaining compliance and integrity across deliverables.
● Verify that all content meets Medscape Medical Affairs product specifications and adheres to established limitations and standards.
● Compile project information into a client-friendly format for review purposes.
● Demonstrate the ability to thrive in a fast-paced environment, managing tasks effectively under tight deadlines while maintaining quality.
● Collaborate across departments to facilitate accurate, timely, and efficient project execution.
● Work independently to prioritize tasks, manage workload efficiently, and meet deadlines without sacrificing quality.

Behaviours & Collaboration:
● Communicate effectively by clearly articulating needs and expectations across development teams.
● Foster strong internal relationships to ensure smooth, on-time task completion and execution.
● Embrace AI and emerging technologies within all aspects of responsibilities
● Demonstrate pride in individual and team contributions, celebrating successes and applying lessons learned from challenges.
● Show time management and prioritisation skills needed to collaborate with colleagues in different timezones and global locations.
● Exhibit respect, integrity, and professionalism in all interactions with colleagues and stakeholders.
● Adhere consistently to company values and standards, maintaining a positive and ethical approach to work.
● Engage in active communication by listening attentively, responding thoughtfully, and incorporating feedback constructively.
● Maintain composure under pressure, addressing challenges with a proactive, solution-oriented mindset.
● Show accountability and reliability by taking responsibility for actions and decisions, consistently meeting expectations.

Qualifications:
● A minimum of 3 years of editorial experience in a medical communications agency, pharmaceutical company, or pharmaceutical advertising or medical affairs agency, with a preference for experience in web-based content.
● Proficient knowledge of AMA style and familiarity with scientific and medical terminology.
● Strong written and verbal communication skills, coupled with excellent problem-solving abilities.
● Proficiency with electronic editing tools including Adobe Acrobat, Microsoft Office Suite, and Google Workspace is highly desirable.
● A bachelor’s degree in English, Journalism, Communications, or a Medicine/Health-related field is preferred.
● Fluency in English is required
● Knowledge of FDA, ABPI, and EMA regulations is preferred.