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About the job
As a Production Engineer on WebMD’s SRE team, your primary focus will be maintaining, automating, and scaling our core Windows Server Infrastructure. While this is a Windows-first systems and production engineering role, you will have the opportunity to gain exposure and work on Linux and Kubernetes environments.
You will:
- Manage and optimize our core Windows Server environments and IIS web applications to ensure the high availability, security and performance.
- Automate tasks and routines through modern scripting (primarily PowerShell and Python), simplifying developer and operations workflows.
- Take ownership of tasks and projects within our Observability stack (including Prometheus and ELK) to maintain full-stack visibility, latency tracking, and scalability.
- Identify opportunities for infrastructure improvement, collaborate with other Operations teams, and act as a driver of change.
A successful candidate will be able to:
- Demonstrate fluency in working with Windows Server operating systems , paired with a strong command-line aptitude and a willingness to learn or work within Linux environments .
- Show hands-on proficiency in deploying, managing, or troubleshooting workloads within Kubernetes .
- Provide samples of automation scripts built using PowerShell , Python, or Go.
- Leverage AI-assisted engineering tools (such as GitHub Copilot, Claude Code, or LLMs) to accelerate scripting, troubleshooting, and daily operational workflows.
- Drive continuous improvement within our Observability and monitoring ecosystems (Prometheus, Grafana, ELK Stack) .
- Demonstrate operational competency with critical stack technologies:
- Configuration management (e.g., Puppet, Ansible)
- Load balancers (specifically F5 Big-IP )
- Data and messaging layers (e.g., Redis, Kafka, RabbitMQ)
- Convey a fundamental understanding of CI/CD pipelines (GitLab, Jenkins, or Azure DevOps).
- Participate in the team’s on-call rotation to address production issues outside of working hours.
About you (Qualifications):
- Bachelor's degree in Computer Science, Technology, Engineering, Math, or equivalent practical experience.
- 4+ years of overall experience in IT/Infrastructure, with 2+ years of relevant experience supporting web-based applications for large-scale, high-traffic websites.
- Proven experience troubleshooting and performance tuning distributed systems, IIS, and web applications.
- Fundamental understanding of network concepts (TCP/IP, DNS, HTTP) and traffic management via F5 Big-IP .
- An open, adaptive mindset toward adopting new methodologies, whether that means jumping into a Linux CLI or integrating AI tools into your daily engineering workflow.
- Excellent communication skills, with the ability to convey detailed technical concepts clearly to both peers and non-technical stakeholders.
Bonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.
Compensation: $109,000 - $120,000
Benefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
- Health Insurance (medical, dental, and vision coverage)
- Paid Time Off (including vacation, sick leave, and flexible holiday days)
- 401(k) Retirement Plan with employer matching
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Commuter and/or Transit Benefits (if applicable)
Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.
