About the Role
WeirFoulds is seeking a Servery Assistant to deliver a consistently high standard of hospitality and front-of-house service to the Firm's clients, lawyers and staff.
In this highly visible role, you will ensure that boardrooms, function spaces, lounges, coffee stations and servery areas are prepared, stocked and maintained to the Firm's service standards, and that catering and meeting requirements are executed accurately and on time. You will also provide scheduled and unscheduled reception coverage, ensuring the front desk and main telephone line remain professionally staffed throughout the business day.
This is an excellent opportunity for a service-oriented professional who enjoys variety and moves easily between behind-the-scenes preparation and client-facing interaction.
This is a full-time, on-site position based in the office five days per week, Monday through Friday, from 9:00 a.m. to 5:00 p.m., with flexibility to work occasional overtime as needed.
What You'll Do
Meetings, Boardrooms & Events
- Prepare, set, refresh and reset boardrooms for meetings, client visits, internal gatherings and catered events
- Ensure meeting rooms are clean, organized, properly configured and stocked with required food, beverages, dishware, glassware, cutlery, napkins and other service items
- Support catered meetings and events — receiving catering orders, setting up food and beverage service, monitoring replenishment needs, clearing service items and returning rooms to standard
- Respond promptly and professionally to day-of service needs, changes and requests, escalating issues where appropriate
- Work collaboratively with reception, facilities, vendors and internal teams to support a seamless client and guest experience
- Assist with setting up event spaces for firm-wide, reception and cocktail events
Reception Coverage
- Provide reception coverage during breaks, lunch periods, end of day, vacations and unplanned absences, including professionally answering all incoming calls through the main line
- Greet clients, guests, lawyers and staff in a professional and service-focused manner when providing reception support
- Handle incoming client deliveries and correspondence for legal and accounting teams, ensuring accurate routing and compliance with office procedures
Lounges, Serveries & Coffee Stations
- Maintain the lounges by cleaning surfaces and appliances, loading and unloading dishwashers, restocking snacks and beverages, and tidying seating areas
- Keep coffee stations and serveries clean, stocked and ready for daily use
Inventory & Supplier Coordination
- Assist with ordering, receiving, unpacking, stocking, rotating and organizing supplies in accordance with established procedures
- Track frequently used items, flag shortages or waste concerns, and help maintain accurate supply records
- Support cost-conscious use of supplies while maintaining appropriate service levels and presentation standards
- Place and coordinate orders with approved vendors — including Van Houtte Coffee, Voilà, Costco and Canadian Linen — in the absence of the Hospitality Services Supervisor, ensuring adequate inventory levels and uninterrupted service
- Perform other duties as assigned
What You Bring
Education & Certification
- Grade 12 education or equivalent
- Valid Food Handler Certification and Smart Serve certification
Experience
- At least two years of relevant experience in hospitality, food and beverage service, or a comparable client-facing environment
- A professional and polished telephone manner; experience handling a multi-line main reception line is an asset
- Working knowledge of food hygiene and safety basics
- Basic proficiency with Outlook (email and meeting invitations) and the ability to read and interpret a meeting room booking schedule in Outlook
Skills & Approach
- Strong customer service skills and a warm, professional presence with clients, guests and colleagues
- Excellent attention to detail, with the ability to prioritize competing requests and adjust quickly when plans change
- Sound judgment and discretion in handling confidential information
- A collaborative, team-oriented approach and a positive attitude in a fast-paced environment
Working Conditions
- Regular walking between floors and standing for extended periods
- Frequent bending, reaching, lifting, carrying, stocking and moving supplies and service items
- Safely lifting and carrying items weighing up to 50 lbs
WeirFoulds welcomes applications from all qualified candidates. We recognize the need to demonstrate equity, diversity and inclusion in everything we do, and are committed to providing an inclusive work environment composed of people with diverse perspectives, backgrounds, identities and cultures.
Accommodations in accordance with applicable laws are available for applicants with disabilities. If you require an accommodation at any time during the recruitment process, please contact our Human Resources Team at [email protected].
