Position Title: Shelter Support Specialist
Position Description: Provides part-time, as needed staffing, oversight, and security of the Transitional Shelter Facility for Veterans. We are looking specifically for people who can be available to fill shifts on the 3 pm - 11 pm Saturday and Sunday shifts but we may need coverage for any other day for one of the three shifts 7 am to 3 pm, 3 pm to 11 pm, or rarely 11 pm to 7 am.
Position Type: Non-Exempt, Hourly
Reports to: Shelter Support Manager
Pay Range: $16 to $17 an hour based on experience.
Principal Duties & Accountabilities:
- Acts as manager of the facility when supervisory staff are absent
- Maintains confidentiality of all residents
- Maintains front desk and reception coverage including phone coverage
- Assist residents, the public, and volunteers as needed including hosting KP Duty Volunteers
- Assist with meal preparation, food distribution, and kitchen clean-up as needed
- Monitors and documents resident traffic in and out of the facility and ensures all rules, regulations, and Code of Conduct are maintained and enforced with residents and the public
- Intervenes when necessary when resident issues arise and provides detailed documentation of incidents for staff on the next shift and for the supervisor
- Documents incidents as instructed
- Provides and documents regular security checks and walk-throughs of the property
- Conducts light cleaning and janitorial activities as required to maintain a safe, secure, and available facility
- Participates in all appropriate staff, supervision, and training meetings
- Collects data as directed and required by funders and the agency
- Assist with resident intake and discharge as needed
- Completes all training and attends staff meetings as required
- Other duties as assigned by the Operations Director, Clinical & Deputy Director, and other Senior Management
Minimum Qualifications:
- High School Diploma or equivalent
- Must be 18 years of age or older
- Reliable / Dependable
- Typing and data entry experience
- Familiarity with Microsoft Office products
- Excellent oral and written communication skills
- Clean background check and drug screen
- Friendly customer service skills
Desired Qualifications:
- Honorable Veteran status
- Experience working with homeless people
- Reliable / Dependable
- Experience working in a residential facility
- Mental health / human services experience
