Relationship Manager - Japan Institutional

WELLINGTON MANAGEMENT

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 50 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.

OVERVIEW

We are seeking a Relationship Manager to lead and support the relationships management and client services needs with Japanese institutional clients, including financial institutions, pension sponsors, and Japanese asset management companies. This individual will work closely with the Business Development Manager on shared accounts and lead engagements with clients to understand their investment goals and servicing needs, as well as addressing any issues, concerns or opportunities.

The Relationship Manager will be responsible for deepening and maintaining existing client relationships, driving engagement, and supporting long-term client retention, including the development and execution of retention strategies. The role will also partner closely with internal teams to onboard new client accounts and ensure client activities are managed effectively and in accordance with applicable regulatory requirements.

This role requires close collaboration across the Tokyo office and regional teams, with a high degree of ownership and accountability for client outcomes. The successful candidate will operate in a dynamic, client-focused environment, partnering closely with investment professionals, client-facing teams, and senior stakeholders across the region.

KEY RESPONSIBILITIES

Responsibilities will include (but not limited to) the following:

Client Relationship Management

• Serve as the primary contact for assigned Japanese institutional clients and maintain strong, long-term relationships at both working and senior levels.

• Maintain regular client engagement through meetings, investment and service reviews, and day-to-day communication.

• Ensure a consistently high level of client satisfaction, retention, and service quality across complex mandates.

• Develop a deep understanding of client objectives, governance, decision-making processes, and investment needs.

• Identify opportunities to deepen and broaden relationships, partnering with Business Development Managers to support asset growth.

Client Onboarding, Service Delivery, and Operating Structure

• Lead or support onboarding of new clients and mandates, including requirements gathering, documentation, and launch readiness.

• Work with Client Platform and Client Operations to design servicing structures that balance client needs with platform and operational capacity.

• Act as an escalation point for client service and operational issues and drive timely resolution.

• Coordinate RFI, due diligence, and client information requests in collaboration with investment, product, and operations teams.

Team Support and Governance

• Provide day-to-day guidance to Relationship Analysts supporting assigned clients, contributing to their development and to consistent service standards.

• Oversee preparation of client reviews, presentations, reporting materials, and account plans.

• Maintain accurate CRM records and support regional reporting and governance requirements.

• Ensure compliance with internal policies, regulatory obligations, and client-specific requirements.

QUALIFICATIONS 

Experience

• 10+ years of experience within asset management, or related financial services and have a solid understanding of institutional investors’ needs in Japan

• Proven experience in a client-facing relationship management, client service, or institutional servicing role with Japanese institutional clients.

• Experience managing client onboarding and complex, multi-party servicing arrangements.

Skills and Attributes

• Strong relationship management skills, with credibility at senior client and internal stakeholder levels.

• Ability to coordinate effectively across multiple teams, functions, and geographies.

• Commercial mindset with an understanding of client retention and business growth drivers.

• Strong communication, problem-solving, and organizational skills, with sound judgment under pressure.

• Collaborative style and willingness to guide and support more junior colleagues.

• Broad investment knowledge of the capital markets with the ability to communicate market insights to clients, and represent equity, fixed income and alternative portfolios to institutional clients.

Language and Location

• Native-level Japanese and business-level English (written and spoken).

• Based in Tokyo, with coverage of Japan-based institutional clients.

JOB TITLE

Relationship Manager - Japan Institutional

JOB FAMILY

Relationship Management

LOCATION

Tokyo

Not sure you meet 100% of our qualifications?  That’s ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

As an equal opportunity employer, Wellington Management considers all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at [email protected].

We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.