The Operations + Customer Service Associate will be responsible for assisting customers with issues and maintaining a high customer satisfaction level (our customers are a mix of both students and parents). This involves answering calls and emails from our customer base and addressing issues and concerns with their travel experience and our company. The Operations + Customer Service Associate will also be involved with the planning, contracting, and support of the transportation services we provide. This includes:
A start up mentality
BreakShuttle is a startup company within an established consulting firm that is in its 26th year of serving clients nationwide. You need to show up to work with a get-stuff-done attitude and an understanding that no work that needs to be done is above or below you. While our company culture is friendly, we are hyper focused on growing the BreakShuttle business and building the operations and customer service infrastructure necessary to sustain it.
A drive for success and growth
BreakShuttle is in a period of rapid growth and success in this position will be fundamental to the short, mid, and long-term goals of the company. While there are established responsibilities of the job starting on day 1 and plenty of executive support, the possibilities for professional growth are real. We are looking for someone to “own” it and “run” with it.
Strong values and work ethic
BreakShuttle provides an important service to students and families and has a strong social media presence. It is critical that we maintain absolute integrity in our business dealings and focus on the safety of our customers. You will have the full support of an employee-owned, award-winning transportation firm and you will be a valuable member of that team.
Be comfortable and professional speaking with people
During your day, you will interact with colleagues, executives, college administrators, concerned parents, confused students, and vendors. It is important to communicate in a professional manner and to be empathetic, firm and effective at bringing resolution as needed. Even though BreakShuttle is in “startup mode,” our firm takes seriously our approach to always treat our customers with decorum and professionalism, based on the positive reputation our consulting firm has earned over the decades.
Attention to detail and organization
There are many moving pieces and rapidly changing details that are critical to delivering our service. The operations & customer service associate must be able to stay calm and focused, maintain accuracy in complex environments, document their work, and build systems that enable additional resources to support them.
What success looks like:
After 3 months:
After 6 months:
After 12 months:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
W+A provides full-service transportation planning and traffic engineering services. At W+A, we meet the needs of a mobile society. Whether improving pedestrian and bicycle circulation on college campuses, preparing traffic control plans to accommodate traffic during construction, or developing demand management strategies to reduce vehicular traffic, W+A develops solutions that consider the needs of all user groups. As an employee-owned company, W+A’s multi-disciplined team is highly-motivated and passionate about their careers. We are seeking to expand our team with creative problem solvers who share our commitment to transforming communities, alleviating the stress of transportation, and improving people's lives.