The Sr. Project Coordinator supports the successful onboarding and implementation of Revenue Cycle Services (RCS) clients. This role coordinates implementation activities related to payer setup and enrollment, revenue cycle workflow alignment, system configuration, testing, operational readiness, and transition to ongoing billing operations.
The ideal candidate has healthcare billing or payer enrollment experience, strong customer service skills, and a proactive approach to problem solving. This role serves as a key liaison between clients, Revenue Cycle Operations, Professional Services, and other internal teams to help ensure a positive client experience and successful implementation outcomes.
We invite you to apply and join us in shaping the future of healthcare!
Key Responsibilities:
- Assist in planning and coordinating implementation activities including client onboarding, payer enrollment, payer and contract setup, workflow reviews, system configuration, testing, operational readiness, and transition to ongoing billing operations.
- Maintain project and implementation documentation including project timelines, implementation checklists, internal project status updates, SOPs, workflow documentation, and other deliverables.
- Track implementation progress, follow-up actions, and readiness milestones; identify risks, issues, and dependencies and escalate as appropriate.
- Coordinate communication among clients and internal stakeholders, including Revenue Cycle Operations, Professional Services, Solutions, Support, and other teams as needed.
- Lead client-facing implementation activities including meetings, status updates, action item tracking, and onboarding coordination.
- Perform or support revenue cycle setup and validation activities including payer enrollments, electronic claims and ERA connectivity, payer configuration, contract setup, workflow validation, and testing.
- Perform other duties as assigned.
Required Qualifications:
- Bachelor’s Degree or equivalent work experience
- At least 2-4 years of relevant work experience.
- Knowledge of healthcare billing processes, including Medicare, Medicaid, managed care, and commercial payer workflows.
- Experience with payer enrollment, electronic claims processing, ERA setup, and revenue cycle workflows.
- Customer service and relationship management experience, including working across different departments.
Preferred Qualifications:
- Experience with post-acute care billing and/or operations.
- Experience working with healthcare software implementations or managed services organizations.
- Experience developing process documentation, workflows, or SOPs.
- Knowledge of healthcare reimbursement, clearinghouse processes, and payer connectivity workflows.
Job Expectations:
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
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