- Assignment Category: Not Applicable
- FTE: 1
General Summary
Oversees the daily operations of the Emergency Department of the Patient Access Department. Supervises work activities of assigned staff. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Provides support to Manager/Supervisor.
Shift
Full Time, 11A-7P, every third weekend, holiday rotation
Responsibilities
Duties and Responsibilities
Essential Functions:
- Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows
- Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department
- Performs duties as a working staff member and serves as a registration system super-user. (registering patients, collection of co-pays, real-time feedback, insurance verification etc.)
- Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance
- In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities
- Works independently to troubleshoot technical issues and resolve personal conflicts.
- Provides feedback to supervisor for performance evaluations.
- Actively participates in the interview process for open positions for departments.
- Assists in the coaching and development of staff and implementing corrective action plans if necessary.
- Oversees training in general of new hires and implements new initiatives with current staff.
- Promotes the active engagement of all employees and supports recognition of staff accomplishments.
- Assists supervisor with projects as needed.
Common Expectations:
- Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
- Ability to work with clinical and non-clinical staff
- Assists in developing, establishing and maintaining policies, procedures and standards.
- Identifies patient needs and assists in the development and implementation of customer service initiatives. Evaluates outcomes to facilitate continuous process improvement.
- Enhances professional growth and development through participation in educational programs, current literature, and workshops.
- Requires flexibility in schedule as needed. On Call rotations may be required when applicable.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation
Qualifications
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- 1 year Relevant experience Required
- Demonstrated leadership potential Preferred
Licenses:
- Certified Healthcare Access Associate within 1 year Required
Courses and Training:
- Become fully trained on trauma/TAT policies and procedures within 6 months of employment where deemed necessary. within 180 days Required and
- Appropriate certification, as required Upon Hire Required
Knowledge, Skills, and Abilities:
- Excellent customer service, communication and interpersonal skills
- Serves as an on-call contact for coverage on an as needed basis
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
