- Assignment Category: PRN/Per Diem
- FTE: 0.001
General Summary
Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.
Shift
PRN, Varied Shifts, 645a-8p M-F and 730-1130 Saturday mornings
Responsibilities
Duties and Responsibilities
Essential Functions:
- Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
- Provides excellent customer service assistance.
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Assists with office operations, special initiatives and projects as requested.
- Maintains appropriate records, reports, and files as required.
- IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.
Common Expectations:
- Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
- Participates in educational programs and inservice meetings.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Sets a positive example of excellent service.
- Attends meetings as required.
Qualifications
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- Less than 1 year Up to 1 month experience. Required
- 1 year Related work experience. Preferred
Knowledge, Skills, and Abilities:
- Excellent communications, interpersonal and customer relations skills.
- Basic computer skills.
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
