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Job Responsibilities:
Leads complex quality analysis, program coordination, and process optimization. Owns client reporting for assigned projects and mentors junior staff. Shared accountability with Project Managers.
Key Responsibilities
- Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.
- Perform sampling and guideline-adherence checks; log defects with categorization and severity.
- Track corrective actions to closure; verify re-tests and document outcomes.
- Coordinate training sessions and refreshers; manage attendance and quick assessments.
- Keep guidelines/SOPs/rubrics current and version-controlled; manage release notes.
- Prepare client-ready exports (tables, charts) with consistent formatting and footnotes.
- Liaise with PMs and Ops to align timelines and inputs for reporting and audits.
- Manage access requests and permissions for QA tools and folders.
- Support vendor coordination (checklists, SLAs, documentation requests).
- Identify minor process gaps and suggest simple fixes (templates, checklists).
Additional Job Details:
Education
- Bachelor’s degree in Linguistics or a related language field strongly preferred; degrees in Quality, Operations, Business, or Data/Engineering also considered, or equivalent experience.
- Graduates of top-tier universities preferred.
Experience
- 3-7 years of experience in operations/quality coordination, linguistic quality review, or data analysis.
Skills
- Organization across multiple small workstreams; attention to detail.
- Clear communication with internal teams, vendors, and PMs.
- Good use of spreadsheets and task boards; basic BI familiarity is a plus.
- Applies SOPs and QA checks consistently; escalates risks early.
- Operates independently day to day in a remote environment.
Scope & Autonomy
- Manages small/medium quality workstreams within defined processes.
- Independent in routine decisions; seeks guidance for non-standard items.
- Collaboration with cross-functional teams.
