Customer Solutions Specialist - Level 1

Customer Solutions Specialist - Level 1

Location:
1901 Chestnut Ave
Glenview, Illinois, 60025
United States

Category:
Customer Service

Date Needed by:
12/31/2026

Primary Duties and Responsibilities:

Wespath recognized as a 2026 Chicago’s Best and Brightest Companies to Work For® and a 2026 National Best and Brightest Companies to Work For®, is seeking a customer-focused individual to join our award-winning organization as a Customer Solutions Specialist in our Customer Service department.
Serving The United Methodist Church for over a century; Wespath and its subsidiaries maintain one of the largest faith-based pension funds in the world, serving more than 100,000 active and retired clergy and lay employees of the Church. Wespath is an Equal Opportunity Employer that is committed to a diverse and inclusive company culture and does not discriminate against applicants and employees because of disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
In this hourly position you’ll learn multiple, complex benefit plans (mostly retirement benefits) to provide first call resolution to participants, and their approved associates. Calls can vary from helping participants understand their benefits, get updates on current benefit processes, access systems, or complete self-service tasks. You’ll also be responsible for securing accounts before assisting the participant. Individuals who excel in this role:

• Want to not only know what the correct answer is but why it’s the correct answer.
• Are process oriented.
• Are comfortable utilizing multiple systems at the same time.
• Have a customer service heart.

Compensation and Benefits for the Customer Solutions Specialist:

• Starting at $58,000.00 annually + an incentive opportunity
• Medical, dental, vision and well-being benefits from our HealthFlex on day one!
• 8% employer contribution to retirement plan with an additional match up to 2% on day one!
• 17 days of PTO + 12 paid holidays
• Hybrid work environment (office is located in Glenview, IL; Need to be able to be in the office on Tuesdays and Wednesdays, and other days as needed.)
• Free financial planning assistance from EY
• Paid parental leave
• Tuition reimbursement and other development opportunities

#LI-Hybrid #LI-JR1

Minimum Requirements/Qualifications:

• Associate degree or equivalent work experience.
• Has a passion for serving customers.
• Has a consistent positive and professional demeanor over the phone.
• Prior experience learning a complex subject or system and applying the learned information to future situations.
• Can multi-task while working with a customer over the phone.
• Proficient with technology and has basic experience with Word and Excel. Has utilized multiple systems concurrently.

Preferred Requirements/Qualifications:

• 1 year of contact center experience.
• Bachelor’s degree.
• Prior benefits administration customer service experience: preferably with defined benefit, defined contribution or health benefits.
• Prior experience with CRM systems and workflow systems.