Customer Care Assistant

Your mission

At West End Dental, our mission is to deliver one of the highest quality private dental experiences in the UK. As finalists for Practice of the Year at the Private Dentistry Awards, we are proud of the standards we uphold and the care we provide.

Our Customer Care Team is at the heart of that mission. We believe every patient journey should be defined by reassurance, attention to detail, empathy, and professionalism. From the first phone call to the completion of treatment, we are committed to creating a welcoming and seamless experience built on trust and excellence.

Your profile

We are a group of private dental practices offering exceptional care within a modern, professional environment.

As a Customer Care Assistant, you will:

• Be the first point of contact for patients, both in person and over the phone

• Provide clear information about appointments, treatment plans, and financial options

• Manage scheduling and patient records with accuracy and efficiency

• Support the clinical team through effective communication and coordination

• Handle patient queries with empathy, resilience, and professionalism

• Participate in ongoing training and development to grow within the group

We welcome both experienced professionals and motivated individuals new to the field who are eager to learn and build a long-term career.

What we look for:

• Excellent customer service experience in a client-facing role

• Strong communication skills and a confident telephone manner

• Ability to multitask and prioritise in a fast-paced setting

• Calm, solution-focused approach to challenges

• Competence with IT systems and Microsoft Office

• GCSEs (minimum grade C in English and Maths)

• Full UK driving licence with flexibility to support other practice locations

Additional strengths we value include healthcare or dental experience, knowledge of GDPR and confidentiality practices, Welsh language skills, and a genuine interest in patient care.

Why us?

At West End Dental, we don’t just offer a job, we offer a career path.

Career Development
We invest in our people with opportunities for recognised qualifications, structured training, pay progression, and long-term career growth.

Training & Support
We are open to trainees and provide comprehensive in-house training and ongoing mentorship to help you succeed and thrive.

Team Spirit & Culture
You’ll join a supportive, collaborative team in a friendly, professional, and modern working environment where patient-centred care is our shared goal.

If you are looking for a role where you can make a real difference in patients’ experiences while developing professionally in a high-quality private healthcare setting, we would love to hear from you.