JOB SUMMARY
The Medical Assistant, non-certified / Patient Services Representative is responsible for escorting patients to the exam room, retrieving all phone calls, voicemails, and prescription requests; communicating with patients for instruction, information, and assurance; assisting in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays; and resolving patient inquiries, under the direction of the Practice Manager and physician*.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify self verbally and by wearing name badge at all times while on duty.
- Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
- Schedule patient appointments within the prescribed protocol.
- Verify all necessary referral and authorization information is in place prior to the appointment.
- Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
- Verify and update demographics and insurance in the practice management system at each patient encounter.
- Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
- Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
- Answer telephones promptly and in a professional manner according to corporate customer service standards.
- Manage schedule to ensure maximum utilization of available time slots.
- Utilize appropriate system, processing each referral according to office protocol.
- Verify patient appointments via telephone prior to patient appointment as instructed.
- Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
- Prepare all pertinent information for scheduled appointments, according to protocol.
- Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant, non-certified, may undertake the following clinical duties:
- Prepare medical instruments or equipment for use.
- Prepare patient treatment areas for use.
- Obtain and record patient vital statistics or other health information. Ensure the identification of the patient. Verify name and MCC # with requisition or appointment schedule, ensure labels are printed for all tests ordered.
- Organize work and handle workload efficiently; organize an effective and efficient response to optimize productivity.
- Maintain adequate supplies for testing, replenish supplies when necessary. Alert appropriate personnel when supplies are needed.
- Enter physician directed and documented diagnostic orders into the approved EMR Order Entry system. Complete fax orders as needed and document confirmation of sent and received diagnostic orders.
- Maintain safety procedures. Suggest ways to solve safety/health problems. Uses appropriate safety equipment (i.e., safety needles, sharps containers, Personal Protective Equipment/PPE). Decontaminate/sterilizes work area at end of day as needed.
- Be proficient with standard concepts, practices, and procedures within the medical field.
- Prepare charge tickets for appropriate tests and procedures performed.
- Anticipate departmental needs and improve office efficiency by assisting other staff as necessary.
- Answer patient questions in a friendly and professional manner; direct requests appropriately and efficiently.
- Schedule patient procedures or appointments as necessary.
- Answer calls and respond to voice mail in a timely manner.
- Understand limitations of role as a Medical Assistant
- Coordinate schedule changes with front desk.
- Other duties as assigned.
*Physician has the option to delegate this responsibility to a mid-level provider.
CORPORATE CULTURE RESPONSIBILITIES
- Follow established corporate and department-specific policies and procedures.
- Attend all corporate and department-specific required training.
- Uphold MCC’s Purpose, Values, and Vision.
- Abide by MCC’s Corporate Culture Responsibilities.
- Perform other duties as may be assigned cheerfully and willingly.
