JOB SUMMARY
A Medical Assistant/Patient Services Representative is a professional multi-skilled person trained to
assist in all aspects of a medical practice under the direct supervision and responsibility of a physician*. This position assists with patient care management, executes clinical procedures, and assists in the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information and collecting co-pays, and resolving patient inquiries, under the direction of the Practice Manager and physician*.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify self as a Medical Assistant/ Patient Services Representative, verbally and by wearing name badge at all times while on duty.
- Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
- Schedule patient appointments within the prescribed protocol.
- Verify all necessary referral and authorization information is in place prior to the appointment.
- Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
- Verify and update demographics and insurance in the practice management system at each patient encounter.
- Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit.
- Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
- Answer telephones promptly and in a professional manner according to Corporate customer service standards.
- Manage schedule to ensure maximum utilization of available time slots.
- Utilize appropriate system, processing each referral according to office protocol.
- Verify patient appointments via telephone prior to patient appointment as instructed.
- Comply with Corporate policies as directed, carrier policies, and other corporate protocols.
- Prepare all pertinent information for scheduled appointments, according to protocol.
- Under the direct supervision and responsibility of a licensed physician*, a Medical Assistant may undertake the following clinical duties:
- Administer basic health care or medical treatments.
- Apply bandages, dressings, or splints.
- Assess physical conditions of patients to aid in diagnosis or treatment.
- Assist practitioners to perform medical procedures.
- Collect biological specimens from patients.
- Conduct diagnostic tests to determine patient health.
- Control prescription refills or authorizations.
- Dispose of biomedical waste in accordance with standards.
- Explain technical medical information to patients.
- Administer medications and give non-intravenous injections.
- Interview patients to gather medical information.
- Inventory medical supplies or equipment.
- Operate medical equipment.
- Perform office procedures including all general administrative duties.
- Prepare medical instruments or equipment for use.
- Prepare patient treatment areas for use.
- Prepare medical billing information as instructed.
- Record vital statistics or other health information.
- Schedule patient procedures or appointments.
- Document into the electronic medical record all interactions (related to patients in which medical intervention takes place.)
- Understand limitations of role as a Medical Assistant
- Coordinate schedule changes with front desk.
- Other duties as assigned.
CORPORATE CULTURE RESPONSIBILITIES
- Follow established corporate and department-specific policies and procedures.
- Attend all corporate and department-specific required training.
- Uphold MCC’s Purpose, Values, and Vision.
- Abide by MCC’s Corporate Culture Responsibilities.
- Perform other duties as may be assigned cheerfully and willingly.
