JOB SUMMARY
An OSR is a multi-skilled person trained to facilitate medical practice operations. The OSR assists patients, the manager, physicians and clinical staff to ensure operational efficiencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify yourself to internal and external customers by wearing your identification badge at all times.
- Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
- Deliver outgoing correspondence and mail to the mailroom and other locations as appropriate.
- Collect incoming mail from the mailroom, sort, and deliver to the appropriate person in the department.
- Maintain office supply inventory. Receive and deliver office supplies.
- Run work-related errands for physicians or manager.
- Prepare charge tickets for the next day appointments.
- Answer telephones promptly and in a professional manner according to Corporate customer service standards. Take a comprehensive message when appropriate. If transferring the call, advise the patient prior to the transfer. Follow-up as appropriate to resolve the caller’s issues.
- Schedule patient appointments correlated between physician and testing schedules within the prescribed protocol.
- Re-schedule patients as necessary, including removal of cancelled appointment from physician and testing schedules.
- Prepare chart information for physician’s daily as necessary by department.
- Triage urgency of patient concerns and seek additional guidance where needed.
- Obtain all authorizations and referrals necessary for medical and vision insurance plans.
- Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
- Verify and update demographics and verify insurance in the practice management system at each patient encounter.
- Notify clinical staff patient has arrived and provide tech with appropriate documentation and information for the visit.
- Collect all co-payments, deductibles, and other monies owed at the time of service. Follow established protocol for receipt writing, cash collections, and nightly deposits.
- Check out patient according to office protocols.
- Other duties as assigned.
CORPORATE CULTURE RESPONSIBILITIES
