JOB SUMMARY
A Patient Service Representative is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays, and resolving patient inquiries. The Patient Service Representative assists patients, the Practice Manager, physicians and clinical staff to ensure operational efficiencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify yourself to internal and external customers by wearing your identification badge at all times.
- Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently.
- Schedule patient appointments within the prescribed protocol.
- Prepare charge tickets as directed.
- Verify all necessary referral and authorization information is in place prior to the appointment.
- Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc.
- Verify and update demographics and insurance in the practice management system at each patient encounter.
- Notify clinical staff patient has arrived and provide appropriate documentation and information for the visit.
- Collect all co-payments, deductibles and other monies owed at the time of service. Follow established protocol for receipting collections, and deposits.
- Complete deposit log at end of each day or as directed.
- Check out patient according to office protocols.
- Answer telephones promptly and in a professional manner according to Corporate customer service standards. Verify patient appointment via telephone minimum of 2 days prior to patient appointment.
- Prepare all pertinent information for scheduled appointments, according to protocol.
- Deliver outgoing correspondence and mail to the mailroom and other locations as appropriate.
- Collect incoming mail from the mailroom, sort, and deliver to the appropriate person in the department.
- Other duties as assigned.
CORPORATE CULTURE RESPONSIBILITIES
- Follow established corporate and department-specific policies and procedures.
- Attend all corporate and department-specific required training.
- Uphold MCC’s Purpose, Values, and Vision.
- Abide by MCC’s Corporate Culture Responsibilities.
- Perform other duties as may be assigned cheerfully and willingly.
