Direct day-to-day operations within the assigned area (Inbound, Outbound, Inventory Control, or Facilities), ensuring all activities meet established performance standards and service level agreements
Develop and implement operational plans that align with business objectives, peak season demands, and changing business needs
Monitor key performance indicators including Safety, Quality, Delivery, Cost and Culture metrics, taking corrective action when performance falls below target.
Optimize workflows, labor allocation, and resource utilization to maximize efficiency and throughput
Team Leadership:
Lead, coach, and develop a team of Leads and hourly Crew Members, typically ranging from 15-75+ Crew Members depending on shift and functional area
Conduct regular performance evaluations, provide constructive feedback, and create development plans for Crew Members
Foster a culture of accountability, continuous improvement, and Crew Member engagement
Manage staffing levels, including hiring, training, scheduling, and workforce planning to meet operational demands
Partner with HR to address Crew Member relations issues and ensure consistent application of company policies
Continuous Improvement:
Identify opportunities for operational improvements and lead initiatives to enhance Safety, Quality, Delivery, Cost and Culture
Implement 5S, Six Sigma, or other continuous improvement methodologies to eliminate waste and drive efficiency
Collaborate with cross-functional teams including OpEx, IT, Transportation and Retail Store Operations to optimize end-to-end supply chain performance
Champion the adoption of new technologies, automation, and systems to improve operational capabilities
Safety and Compliance:
Maintain a safe work environment by enforcing safety policies, conducting regular safety audits, and addressing hazards promptly
Ensure compliance with OSHA regulations, company safety standards, and industry best practices
Lead incident investigations and implement corrective actions to prevent recurrence
Promote a safety-first culture and achieve safety performance targets
Budget & Cost Management:
Manage departmental budget, controlling labor costs, overtime, and operational expenses
Analyze financial performance and implement cost-saving initiatives without compromising safety or quality
Optimize inventory accuracy and minimize shrink, damage, and waste within the operation
Job details are sourced from the employer's original posting.
