%3Cp%3E%3Cspan style=%22background-color%5C:rgb(255,255,255);color%5C:rgb(0,0,0);font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width%5C:0px;display%5C:inline !important;float%5C:none;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3EThe Student Experience Department in Enrollment Management is currently accepting applications for a Visit Program Coordinator.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3EAbout the Opportunity%3C/strong%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EThis position covers the broad nature of the Visitors Center recruitment, outreach, and program management functions. The principal duties of the Visit Program Coordinator, housed within the Visitors Center will be to assist with daily operations of the Group Tour Program and daily visit functions within the unit. This person also contributes to recruitment strategies via customer service initiatives, admissions counseling, and daily campus tour planning. This position supervises one graduate assistant and serves as a secondary supervisor of all student workers.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size%5C:13.02px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;margin%5C:0px 0px 12px;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EWe strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including%5C:%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size%5C:13.02px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;margin%5C:12px 0px;orphans%5C:2;padding%5C:revert;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E37.5-hour work week%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E13 paid holidays%26nbsp;(%3C/span%3E%3Ca style=%22color%5C:rgb(4, 95, 171);line-height%5C:inherit;text-decoration%5C:none;%22 href=%22https%5C://talentandculture.wvu.edu/benefits-and-compensation/holiday-schedule%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3Estaff holiday calendar%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E)%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E24 annual leave (vacation) days per year (%3C/span%3E%3Ca style=%22color%5C:rgb(4, 95, 171);line-height%5C:inherit;text-decoration%5C:none;%22 href=%22https%5C://talentandculture.wvu.edu/benefits-and-compensation/time-off/ee-leave%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3Eemployee leave%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E)%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E18 sick days per year%26nbsp;(for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EWVU offers a range of%26nbsp;%3C/span%3E%3Ca style=%22color%5C:rgb(4, 95, 171);line-height%5C:inherit;text-decoration%5C:none;%22 href=%22https%5C://talentandculture.wvu.edu/benefits-and-compensation/insurance-plans%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3Ehealth insurance and other benefits%3C/span%3E%3C/a%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for%26nbsp;%3C/span%3E%3Ca style=%22color%5C:rgb(4, 95, 171);line-height%5C:inherit;text-decoration%5C:none;%22 href=%22https%5C://talentandculture.wvu.edu/benefits-and-compensation/retirement%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3Emore retirement benefits information%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E? Check out retirement health insurance benefits, retirement income, and FAQ’s.%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EWellness programs%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3EWhat You%27ll Do%3C/strong%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EGroup Tour Program%5C:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EManage group visit program including school groups, guidance counselors, special interest groups, alums, community groups, and other constituents. Ensuring all group programs meet highest standard of quality in terms of customer service, University messaging, and visitor experience. Works with visit groups from the point of inquiry, registration, planning, execution, and follow-up.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EProvide monthly reporting to Assistant Director and Director to track impact of group tour experiences. Analyzes data to plan and implement strategic recruitment initiatives to increase enrollment via bringing targeted groups to campus. These groups could include in-state bus trips for prospective students, visits by school counselors, events planned by academic colleges, and events with Extension including 4H and FFA.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EWorks with Marketing Strategist to integrate high-school visitors into the general prospective student communication plan.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ERegularly monitor qualitative feedback and surveys regarding group tour visit experience and make appropriate changes to tour experiences when necessary.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EManage group tour website to ensure content is up to date and reflective of activity availability.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EDevelop and update pre-, during-, and post-visit presentations and activities for elementary and middle school audiences to introduce higher education at an age-appropriate level. Coordinate with campus departments to develop additional engaging and educational activities for visiting groups to participate in.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAdmissions Communication Center%5C:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ECreate reports utilizing Slate for communication flow to prospective and admitted students for Tele-counseling purposes.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EEnsures data accuracy through reporting and makes changes to student’s files based upon correct information.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EEngage and identify alternate methods of communication beyond tele-counseling features.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EPrepare reports on call center performance, campaign outcomes, etc.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ETrack and analyze call metrics (calls made, success rates, etc).%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EDesign and refine call scripts and messaging tailored to campaign goals%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EStaff Management/Development/Supervision%5C:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ESupervise one graduate assistant. %26nbsp;Assigns duties and responsibilities as well as monitors and evaluates work functions relations to the group tour program. %26nbsp;This includes hiring, training, and evaluating graduate student work. Keeps Assistant Director informed of their activities.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ESupervise 10-15 student callers. Responsible for selecting, interviewing, and manages ongoing training for staff in Admissions Communication Center.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EManage employee timecards and ensure accurate recordkeeping.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EServe as secondary supervisor of all student tour leaders, graduate assistants, and other staff as assigned. Assists in interviewing/selecting tour leaders and helps manage the ongoing evaluation of staff to include tour shadowing and tour certification. Oversees tour guide training development for large group tours.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ERecruitment and Outreach%5C:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ECoordinate aspects of the campus visit experience to ensure that visitors leave WVU with a positive, comprehensive impression of the university’s academic, social, and co-curricular offerings, prompting them to apply or commit to WVU.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EResponsible for delivering visit presentations and facilitating current student panels to prospective students and guests. %26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EConduct one-on-one admissions meetings to counsel interested students and their families on academic programs, admissions requirements, housing, financial aid, and student life at WVU. This includes assisting prospective student visitors in completing an application, paying academic and housing deposits, completing a housing application, and registering for New Student Orientation.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EServes as secondary manager of the department visit program on behalf of the Visitors Center. Meeting regularly with colleges and schools to ensure department visits are correctly built and leveraging timing to ensure maximum exposure to visitors.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EStaff the Visitors Center when needed, handling walk-in, check-in, and telephone inquiries providing excellent customer service.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EIs cross trained on components pertinent to student recruitment, including admissions, financial aid, orientation, academics, and student success resources.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EServe on various University committees and meetings involved in planning and evaluating recruitment and enrollment processes.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAssist with recruiting events including Discover WVU, Decide WVU, New Student Orientation, high ability events, and Junior Open House.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ETravel, when needed, to recruitment events and professional development conferences.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EResponsible for all supply ordering and inventory for Visitors Center and Admissions Outreach and Engagement.%3C/span%3E%3Cbr%3E- %3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EIncludes office supplies, hospitality, and recruitment materials for the entire unit.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAssist with other projects and assignments at the request of the Assistant Director.%3C/span%3E%3C/li%3E%3C/ul%3E %3Cp%3E%3Cspan style=%22background-color%5C:rgb(255,255,255);color%5C:rgb(0,0,0);font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width%5C:0px;display%5C:inline !important;float%5C:none;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3EThe Student Experience Department in Enrollment Management is currently accepting applications for a Visit Program Coordinator.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3EAbout the Opportunity%3C/strong%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EThis position covers the broad nature of the Visitors Center recruitment, outreach, and program management functions. The principal duties of the Visit Program Coordinator, housed within the Visitors Center will be to assist with daily operations of the Group Tour Program and daily visit functions within the unit. This person also contributes to recruitment strategies via customer service initiatives, admissions counseling, and daily campus tour planning. This position supervises one graduate assistant and serves as a secondary supervisor of all student workers.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size%5C:13.02px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;margin%5C:0px 0px 12px;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EWe strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including%5C:%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size%5C:13.02px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;margin%5C:12px 0px;orphans%5C:2;padding%5C:revert;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E37.5-hour work week%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E13 paid holidays%26nbsp;(%3C/span%3E%3Ca style=%22color%5C:rgb(4, 95, 171);line-height%5C:inherit;text-decoration%5C:none;%22 href=%22https%5C://talentandculture.wvu.edu/benefits-and-compensation/holiday-schedule%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3Estaff holiday calendar%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E)%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E24 annual leave (vacation) days per year (%3C/span%3E%3Ca style=%22color%5C:rgb(4, 95, 171);line-height%5C:inherit;text-decoration%5C:none;%22 href=%22https%5C://talentandculture.wvu.edu/benefits-and-compensation/time-off/ee-leave%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3Eemployee leave%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E)%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E18 sick days per year%26nbsp;(for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EWVU offers a range of%26nbsp;%3C/span%3E%3Ca style=%22color%5C:rgb(4, 95, 171);line-height%5C:inherit;text-decoration%5C:none;%22 href=%22https%5C://talentandculture.wvu.edu/benefits-and-compensation/insurance-plans%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3Ehealth insurance and other benefits%3C/span%3E%3C/a%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for%26nbsp;%3C/span%3E%3Ca style=%22color%5C:rgb(4, 95, 171);line-height%5C:inherit;text-decoration%5C:none;%22 href=%22https%5C://talentandculture.wvu.edu/benefits-and-compensation/retirement%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3Emore retirement benefits information%3C/span%3E%3C/a%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E? Check out retirement health insurance benefits, retirement income, and FAQ’s.%3C/span%3E%3C/li%3E%3Cli style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EWellness programs%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3EWhat You%27ll Do%3C/strong%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EGroup Tour Program%5C:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EManage group visit program including school groups, guidance counselors, special interest groups, alums, community groups, and other constituents. Ensuring all group programs meet highest standard of quality in terms of customer service, University messaging, and visitor experience. Works with visit groups from the point of inquiry, registration, planning, execution, and follow-up.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EProvide monthly reporting to Assistant Director and Director to track impact of group tour experiences. Analyzes data to plan and implement strategic recruitment initiatives to increase enrollment via bringing targeted groups to campus. These groups could include in-state bus trips for prospective students, visits by school counselors, events planned by academic colleges, and events with Extension including 4H and FFA.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EWorks with Marketing Strategist to integrate high-school visitors into the general prospective student communication plan.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ERegularly monitor qualitative feedback and surveys regarding group tour visit experience and make appropriate changes to tour experiences when necessary.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EManage group tour website to ensure content is up to date and reflective of activity availability.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EDevelop and update pre-, during-, and post-visit presentations and activities for elementary and middle school audiences to introduce higher education at an age-appropriate level. Coordinate with campus departments to develop additional engaging and educational activities for visiting groups to participate in.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAdmissions Communication Center%5C:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ECreate reports utilizing Slate for communication flow to prospective and admitted students for Tele-counseling purposes.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EEnsures data accuracy through reporting and makes changes to student’s files based upon correct information.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EEngage and identify alternate methods of communication beyond tele-counseling features.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EPrepare reports on call center performance, campaign outcomes, etc.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ETrack and analyze call metrics (calls made, success rates, etc).%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EDesign and refine call scripts and messaging tailored to campaign goals%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EStaff Management/Development/Supervision%5C:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ESupervise one graduate assistant. %26nbsp;Assigns duties and responsibilities as well as monitors and evaluates work functions relations to the group tour program. %26nbsp;This includes hiring, training, and evaluating graduate student work. Keeps Assistant Director informed of their activities.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ESupervise 10-15 student callers. Responsible for selecting, interviewing, and manages ongoing training for staff in Admissions Communication Center.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EManage employee timecards and ensure accurate recordkeeping.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EServe as secondary supervisor of all student tour leaders, graduate assistants, and other staff as assigned. Assists in interviewing/selecting tour leaders and helps manage the ongoing evaluation of staff to include tour shadowing and tour certification. Oversees tour guide training development for large group tours.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ERecruitment and Outreach%5C:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ECoordinate aspects of the campus visit experience to ensure that visitors leave WVU with a positive, comprehensive impression of the university’s academic, social, and co-curricular offerings, prompting them to apply or commit to WVU.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EResponsible for delivering visit presentations and facilitating current student panels to prospective students and guests. %26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EConduct one-on-one admissions meetings to counsel interested students and their families on academic programs, admissions requirements, housing, financial aid, and student life at WVU. This includes assisting prospective student visitors in completing an application, paying academic and housing deposits, completing a housing application, and registering for New Student Orientation.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EServes as secondary manager of the department visit program on behalf of the Visitors Center. Meeting regularly with colleges and schools to ensure department visits are correctly built and leveraging timing to ensure maximum exposure to visitors.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EStaff the Visitors Center when needed, handling walk-in, check-in, and telephone inquiries providing excellent customer service.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EIs cross trained on components pertinent to student recruitment, including admissions, financial aid, orientation, academics, and student success resources.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EServe on various University committees and meetings involved in planning and evaluating recruitment and enrollment processes.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAssist with recruiting events including Discover WVU, Decide WVU, New Student Orientation, high ability events, and Junior Open House.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ETravel, when needed, to recruitment events and professional development conferences.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EResponsible for all supply ordering and inventory for Visitors Center and Admissions Outreach and Engagement.%3C/span%3E%3Cbr%3E- %3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EIncludes office supplies, hospitality, and recruitment materials for the entire unit.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAssist with other projects and assignments at the request of the Assistant Director.%3C/span%3E%3C/li%3E%3C/ul%3E %3Cul style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size%5C:13.02px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;margin%5C:12px 0px;orphans%5C:2;padding%5C:revert;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EBachelor’s degree in education, counseling, communications, hospitality, marketing, public relations or other related fields.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EOne (1) year of p%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-bidi-font-weight%5C:bold;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22%3Erofessional experience in education, counseling, event planning, hospitality, sales, public relations, or related field required%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAny equivalent combination of related education and/or experience may be considered.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAll qualifications must be met by the time of employment.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3ESkills, Knowledge, and Abilities%26nbsp;%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EDemonstrated excellent and oral communication skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAbility to rapidly learn WVU Admissions requirements, housing and financial aid requirements.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EMust be able to work in fast paced environment%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EKnowledge of Microsoft suite products, Zoom, and CRM would be helpful.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ETime management, attention to detail and organizational skills,%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAbility to relate to diverse populations of prospective students and families and the ability to counsel them.%3C/span%3E%3C/li%3E%3C/ul%3E %3Cul style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size%5C:13.02px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;font-weight%5C:400;letter-spacing%5C:normal;margin%5C:12px 0px;orphans%5C:2;padding%5C:revert;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EBachelor’s degree in education, counseling, communications, hospitality, marketing, public relations or other related fields.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EOne (1) year of p%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3E%3Cspan style=%22line-height%5C:107%;mso-bidi-font-weight%5C:bold;mso-fareast-font-family%5C:%26quot;Times New Roman%26quot;;%22%3Erofessional experience in education, counseling, event planning, hospitality, sales, public relations, or related field required%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAny equivalent combination of related education and/or experience may be considered.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height%5C:1.25;%22%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAll qualifications must be met by the time of employment.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong style=%22-webkit-text-stroke-width%5C:0px;background-color%5C:rgb(255, 255, 255);color%5C:rgb(0, 0, 0);font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;font-style%5C:normal;font-variant-caps%5C:normal;font-variant-ligatures%5C:normal;letter-spacing%5C:normal;orphans%5C:2;text-align%5C:start;text-decoration-color%5C:initial;text-decoration-style%5C:initial;text-decoration-thickness%5C:initial;text-indent%5C:0px;text-transform%5C:none;white-space%5C:normal;widows%5C:2;word-spacing%5C:0px;%22%3ESkills, Knowledge, and Abilities%26nbsp;%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EDemonstrated excellent and oral communication skills.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAbility to rapidly learn WVU Admissions requirements, housing and financial aid requirements.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EMust be able to work in fast paced environment%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EKnowledge of Microsoft suite products, Zoom, and CRM would be helpful.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3ETime management, attention to detail and organizational skills,%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family%5C:Arial, Helvetica, sans-serif;font-size%5C:14px;%22%3EAbility to relate to diverse populations of prospective students and families and the ability to counsel them.%3C/span%3E%3C/li%3E%3C/ul%3E
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West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.
From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.
At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers.
Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.
West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.
West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.
From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.
At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers.
Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.
West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.
