Customer Support Specialist

Coordinates and schedules client appointments. Conducts referral and intake interviews with client. Enters and updates electronic health records. Verifies client insurance prior to appointments and enters funding sources following company procedures. Requests records from other facilities to ensure continuity of care. Communicates with facilities regarding the provision or scheduling of services. Maintains telehealth connections between client and provider. Collects payments from client, providing proper receipts and securing the funds. Provides administrative clerical support to the Office Coordinator and County Director. Operates the telephone to forward calls or take messages as appropriate. Greet persons entering the building, determine the nature of the visit and notify appropriate staff of their arrival. Maintains training compliance as required by Westbrook Health Services.

Excellent attention to detail and customer service skills. Able to use basic office machines and computer systems. Must be able to communicate clearly and accurately to convey and receive correct information. Ability to work with staff, clients and family members in a professional, cooperative, ethical and respectful manner. Ability to work with a diverse group of people. Ability to effectively convey the mission of Westbrook Health Services.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Mobility and ability to sit for long periods of time, use a standard computer keyboard and telephone are required functions. Ability to bend, reach and lift up to 10 pounds are required for this position.