Overview
Supervises building services of the 400 Broadway building and other local properties managed and leased by the company. Supervises general maintenance staff, as well as assigns work orders and ensures work is performed in a timely and quality manner. Areas include general maintenance, painting, carpentry, janitorial, laundry, groundskeeping, moving and other related operations. Coordinates activities with other shifts, outside contractors and other departments within Western & Southern Financial Group (W&SFG). Works with minimal supervision and is responsible for making an established range of decisions, escalating to manager when necessary and updating manager on a regular basis
Responsibilities
What you will do:- Organizes and supervises the activities and assigns tasks for associates.
- Maintains schedules and assures that all shifts are staffed to provide adequate manpower for all related tasks.
- Maintains repair parts and inventory for stock items related to areas of responsibility.
- Performs personally and/or directs major and more complex maintenance tasks.
- Directly responsible for supervision of janitorial contractor and other cleaning work performed by associates.
- Inspects buildings and grounds daily to assure quality interior and exterior maintenance is performed. Completes inspection forms to document deficiencies. Arranges corrective action when required to assure customer satisfaction.
- Recruits, hires, trains and develops maintenance staff. Provides direction to and development of associates through daily coaching, the administration of the performance management program, and the creation and implementation of development plans. Sets associate goals to increase production and assure high-quality service.
- Assists with the oversight of contracted services.
- Routinely conducts inspections to ensure that work is performed in a safe and skilled manner, and in compliance with all safety regulations and practices.
- Responsible for preparing and holding bimonthly safety meeting with all facilities management associates covering safety procedures for the exposures in the workplace.
- Responsible for daily building operations, including electrical and HVAC-related repairs and issues.
- Serves as primary backup to the manager of building operations, and oversees building/personnel
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
- Associate's Degree Or commensurate selection criteria experience (Required)
- Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations (Required) and
- Proven experience coordinating multiple projects/assignments simultaneously, and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organizational skills. Expected to cite examples of organization and time management methods used to manage or prioritize workload demands. Must demonstrate project management experience in planning, executing and maintaining a project from start to finish (Required) and
- Demonstrated experience effectively handling customers and providing excellent service (Required) and
- Proven experience working in a customer-oriented field, effectively articulating complex technical information, via phone/written communication, and has the ability to deliver an adverse response in a positive manner (Required) and
- Proven work experience directing others to initiate a recommended course of action to solve a problem or increase efficiency (Required)
- Proven knowledge of electrical, heating, ventilation, air conditioning and plumbing, and has experience with direct supervision of theses trades.
- Proven knowledge/experience and aptitude in the areas of painting, carpentry, janitorial, laundry, grounds keeping, moving and general repairs at supervisory level.
- Proven willingness to respond any time needed (day or night) to emergencies, equipment failure or staffing problems.
- Proven ability to read and interpret blueprints and specifications.
- Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner. Ability to successfully interpret and communicate business needs between internal groups and external vendors in a clear, focused and concise manner.
- Demonstrated ability to effectively interact and communicate with all levels of staff and management.
- Proven ability to proactively recognize personnel problems and take corrective action.
- Demonstrated knowledge of various types of tools and equipment used in building operations.
- Demonstrated specialized knowledge in the area of safety/OSHA and the ability to train others.
- Proven ability to read and comprehend oral and written instructions.
- Working knowledge of word-processing, communication and spreadsheet applications.
- Working knowledge of proprietary applications supporting mechanical systems and services (e.g., SamTrak, Circon, Tracer).
- DL NUMBER - Driver License, Valid and in State Valid driver's license with a satisfactory and safe driving record Upon Hire (Required)
- BOMI SMA designation Upon Hire (Preferred)
Work Setting/Position Demands:- Demonstrated ability to stand, walk, sit, stoop, reach, bend, kneel, crouch, crawl, push, balance, climb and lift on a regular basis. Lifting includes raising objects from a lower to higher position or to move objects horizontally from position-to-position. Frequently lifting objects up to 50 pounds unassisted and over 50 pounds assisted. .
- Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
- Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
- Requires the ability to prepare written correspondence, reports and forms using prescribed formats.
- Written communication conforming to rules of punctuation, grammar, diction, and style on a regular basis.
- Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
- Must be able to work from 32-foot extension ladder, scaffolding, man-lift up to 120 feet and use in a safe and approved manner.
- Frequent exposure to noise, dirt, odors, temperature extremes and potentially hazardous tools and equipment.
- Must be able to safely use manual tools and power equipment common in the construction trades. Must be able to handle hazardous materials safely and tolerate exposure to electrical hazards as well as environmental hazards such as molds and various solvents.
- This position works in both indoor and outdoor environmental conditions.
- Extended hours required during peak workloads or special projects/events.
Travel Requirements:- Some travel to off-site locations as needed.
